Filed Under: iPad, iPhone, iPod, iTunes

iTunes WiFi Sync Not Working: How to Fix on Windows and Mac


Written by Jason Lin

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iTunes WiFi Sync Not Working

A unique feature that modern iOS devices utilize is their ability to sync with iTunes without connecting the device to your computer using a lightning cable.

This might seem like a fairly standard process nowadays – given that there are iCloud and other cloud services – but it’s actually a very complex and impressive system.

In some cases, this can make syncing your data faster (unless you have slow internet); however, from time to time, you’ll notice sometimes you will face an ‘iTunes WiFi Sync Not Working‘ issue.

iTunes WiFi Sync Not Working

Of course, if this is the primary method you use to sync your iOS data with iTunes, this can be frustrating, and recently, this issue is becoming more and more common.

Fortunately, we’ve compiled a list of useful fixes that we have found to help with this problem.

Part 1. How to Fix iTunes WiFi Sync Not Working on Windows

There are a few standard ways to fix the WiFi sync issue with iTunes depending on the type of computer that you use. For the first method, we’re going to focus on Windows computers.

#1 – Click the CTRL, ALT, and DELETE keys simultaneously and use the menu you’re presented with to open the Windows Task Manager.

#2 – Select the “Services” tab at the top of the window and scroll through the list of services shown until you find “Apple Mobile Device Service” or something similar.

#3 – Right-click on the service and click on “Restart.”

Fix iTunes WiFi Sync Not Working on Windows

#4 – If you close iTunes and open it up again, the problem should be gone.

Wandering around the task manager can be pretty daunting if you don’t know what you’re looking at, but if you follow our steps carefully, you won’t break anything!

If you have an issue with your iPhone that won’t connect to WiFi, here is the best solution.

Part 2. How to Fix iTunes WiFi Sync Not Working on Mac

Next, if you’re on a Mac computer, you can follow a similar set of steps to fix the iTunes WiFi sync not working.

#1 – Open up an “Activity Monitor” window (this can be found in the file path /Application/Utilities).

#2 – Scroll through each process until you find “AppleMobileDeviceHelper” or a relatively similar service.

#3 – Click on this service and then click on the “X” at the top-left of the window.

Activity Monitor

#4 – Lastly, click on “Quit,” and this will close the service.

#5 – When you open iTunes again, the service will restart, and you shouldn’t experience the problem anymore.

As we said with the Windows process, as long as you follow our steps carefully, you shouldn’t have any problems fixing this issue. However, we can’t emphasize enough how important it is that you don’t disable the process; you must only end it.

By disabling it, your iPhone will be permanently unrecognizable, and you’ll struggle to repair it more. Nonetheless, whatever version of macOS you have installed, this method will help you greatly.

Part 3. Tips to Fix iTunes WiFi Sync Not Working

If neither of the fixes that we detailed to you above has helped, try following some of the tips that we’ve listed below – we’re convinced that one of them should do the job or, at the very minimum, help you to determine where the problem lies.

1. Enable WiFi on iTunes.

If this is your first time using wireless iTunes sync, then you might not be aware that you have to enable this service. Otherwise, you’ll see the iTunes WiFi sync not working.

Enable WiFi on iTunes

Open iTunes, connect your iPhone using a lightning cable, and navigate yourself to the “Summary” page of the device.

All you have to do is check the box “Sync with this iPhone over WiFi,” From that point on, it should work properly.

2. Toggle iPhone WiFi.

Simply toggling your iPhone’s WiFi abilities can reset the connection and re-stabilize it.

To do this, go to the “Settings” app, tap “WiFi,” and tap on the slider. After a few seconds, tap on the slider again to re-enable the WiFi connection.

Toggle iPhone WiFi

3. Check Both Device’s Connections.

It should go without saying that both the iPhone and your computer must be connected to the same WiFi connection, so simply make sure that they are. If they are, then the problem likely lies elsewhere.

4. Manually Syncing.

Another thing that you can try is manually performing the wireless iTunes sync. Doing this is easy – all you have to do is go to “Settings > General > iTunes WiFi Sync” and tap on the “Sync Now” button.

This will force the sync process to start regardless of any limits placed on it.

Manually Syncing

Part 4. Best Fix for “iTunes WiFi Sync Not Working”

Lastly, if you are still struggling with this iTunes feature, then your best bet is to completely abandon it and instead look into an iTunes alternative like Tenorshare iCareFone.

This iTunes alternative makes it much easier for you to manage your iPhone’s data, and instead of having to deal with iTunes’ problems, you can use this flawless program.

Below are some of its key features.

  • Sync iOS devices with iTunes without the risk of data loss.
  • Extract specific pieces of data from your iPhone and to your computer, regardless of whether you’ve purchased the media or not.
  • Have complete control over the iOS backups you take and restore them at any time.
  • Share your iTunes media with any iOS device, regardless of whether the devices share the same Apple ID or how it was added to your iTunes.
  • Easily manage your media files, including your music, photos, videos, podcasts, etc.

In comparison to using iTunes, Tenorshare iCareFone is a godsend – especially when you are dealing with iTunes WiFi sync not working.

To Give You an Example of How to Use This Program, We Are Going to Show You How to Transfer Your Music from Your Computer to an iPhone.

#1 – Launch Tenorshare iCareFone and connect your iPhone using the appropriate lightning cable.

Tenorshare iCareFone

#2 – After the program is open, click the “Manage” tab from the top panel.

iCareFone Music Manage

#3 – This will show you all of the music that is stored on your iPhone – to add music, click on “Import” and then the relevant option.

How to Transfer Your Music from Your Computer to an iPhone using iCareFone

This is a very basic process, and adding music is very easy, especially considering that iTunes requires you to have purchased all of the media that you want to store on your iOS device.

Furthermore, Tenorshare iCareFone also allows you to export data from your device, edit music information, manage all of your playlists, and even manage your videos and apps. There are endless possibilities for what this program has to offer.


  1. Q: Can I sync my iOS devices with iTunes over a cellular network? A: No, iTunes WiFi sync requires a WiFi connection between your devices.
  2. Q: Will resetting network settings erase all my data on the iOS device? A: No, resetting network settings will only remove saved WiFi passwords and network-related configurations.
  3. Q: Why does iTunes WiFi sync take a long time? A: The syncing time can vary depending on the amount of data being transferred and the speed of your WiFi network.
  4. Q: Can I sync my iOS device with multiple computers? A: No, iTunes WiFi sync is limited to syncing with one computer at a time.
  5. Q: Does iCloud sync work for all types of data on my iOS device? A: iCloud sync supports various types of data, including photos, videos, contacts, calendars, and more. However, some content, such as music and apps, may have additional requirements or limitations.

To Conclude

You might feel stressed out by iTunes WiFi sync not working, or visual voicemail is currently unavailable. Still, at the end of the day, if you thoroughly read through our guide and consider how great of a program Tenorshare iCareFone is, you’ll be able to deal with it without too much hassle.

Whether you want to transfer videos, edit your music playlists, or take a backup, Tenorshare iCareFone is the program you’re looking for.


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