Telegram Not Working – Causes & Solutions 2023!


By Jack Lin

Update on

Telegram Not Working
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If your Telegram is not working, it could pile a ton of pressure on you.

Imagine this: You’re eagerly waiting to catch up with your friends and join those awesome group chats on Telegram. But alas! You click on the app, only to be greeted by an unexpected sight – ‘Telegram not working‘.

Panic starts to set in as you wonder how you’ll survive without your daily dose of digital socializing. Fear not, dear reader! In this tech-driven world, where connectivity is key, we’ve got your back.

Why is Telegram Not Working?

There might be a multitude of reasons causing Telegram Not Working. Let’s explore a few possibilities.

1. Server Issues

Telegram relies on servers to facilitate its messaging services. Sometimes, the Telegram server might experience temporary downtime or maintenance, resulting in connectivity issues.

2. Internet Connection Problems

Telegram requires a stable internet connection to function properly.

In the event of a feeble or inconsistent internet connection, it could prevent Telegram from working correctly.

3. Outdated App Version

Using an outdated version of the Telegram app can lead to compatibility issues and disrupt its functionality. It’s essential to keep your app updated to the latest version available.

4. Device Compatibility

In some cases, Telegram may not be fully compatible with certain devices or operating systems. If you’re utilizing an outdated or unsupported device, it could lead to issues with the app’s performance.

5. App Glitches or Bugs

Like any software, Telegram is not immune to occasional glitches or bugs. These can cause the app to freeze, crash, or behave unexpectedly, preventing it from functioning properly.

6. Firewall or VPN Interference

If you’re using a firewall or Virtual Private Network, it’s possible that they could be interfering with Telegram’s connection. Adjusting your settings or temporarily disabling these services might resolve the issue.

7. Account-Specific Problems

In rare cases, there might be some specific issues tied to your Telegram account. These could include account restrictions, suspensions, or technical glitches that require support from Telegram’s customer service.

Besides, if you are attempting to understand how to delete contacts on Telegram? If affirmative, proceed with this article to learn the procedure for deleting Telegram contacts on iOS/Android/PC.

General Solutions to Fix This Issue

Below are some of the general solutions you can try if your Telegram is not working.

Solution 1: Change the Network You Are Connected To

In most cases, Telegram is not working because of a connectivity issue. So, if you are currently connected to a Wi-Fi network, switch to mobile data and see if Telegram works. Or, if you are on a cellular network, switch to Wi-Fi and see if it works.

Solution 2: Restart the Device

If switching between networks doesn’t work, you should try this solution. Just restart the device and see if your Telegram app works normally. In fact, restarting can fix many issues associated with your device.

Solution 3: Contact Telegram Support

If none of the above solutions have worked, contact Telegram support through Twitter and explain your issue. Their customer support team will help you fix this issue.

Contact Telegram Support

Also, if you wonder, is it impossible to use Telegram without a phone number? Not quite. With a few clever maneuvers, it’s entirely possible to run it without a contact number.

Advanced Solutions to Try if Your Telegram App Is Not Working

If Telegram is not working even after trying the above basic solution, here are some advanced methods.These solutions can address specific issues related to your Telegram profile.

Issue 1: Telegram Notifications Are Not Working

If you have an issue related to Telegram notifications, here are what you can try as solutions.

Fix 01: Enable the Notifications

If you don’t get notifications on Telegram, there can be an issue related to the settings. You can fix this issue using the steps below.

  • Open Telegram and tap “Settings“.
  • Go to “Notifications & Sounds“.
  • Turn on all the notifications.
Enable the Notifications on Telegram

Fix 02: Check the Notification Settings of the Device

In some cases, your device settings might be the culprit if you don’t receive any notifications from Telegram. However, to fix this issue, you can use the steps below.

  • Go to “Settings” and select Apps.
  • Select “Telegram“.
  • Go to Notifications and enable the notifications.
  • Disable “Allow/Show” notifications. Then, wait for a while and switch it on again.
Check the Notification Settings of the Device

Fix 03: Customize Telegram Notifications

It is possible to customize notifications for certain groups or chats. So, here’s what you can do to mute unwanted notifications.

  • Open Telegram.
  • Select the group or the chat whose notifications you should customize.
  • Tap the chat or group.
  • Tap “Notifications“.
Customize Telegram Notifications

Fix 04: Disable “Do Not Disturb”

If you have already turned on “Do Not Disturb” on the device, you won’t receive Telegram notifications. So, the only way to fix this issue is by disabling the Do Not Disturb mode.

Disable Do Not Disturb

Fix 05: Downgrade the iOS Version

If it is an iOS device, Telegram notifications can prevent it from appearing due to the OS version. To get this fixed, you may use a professional tool. For instance, you can use Tenorshare Reiboot to fix this issue.

Tenorshare Reiboot comes with a very impressive success rate. It doesn’t create any data loss on the device.

  • User-friendly even for beginners.
  • It works on all iOS versions.
  • It can fix plenty of issues related to your iOS.
Tenorshare Reiboot iOS System Repair

Issue 2: Voice Messages and Calls on Telegram Are Not Working

If voice messages and calls on Telegram are not working, here are some solutions you should try.

  • Open Settings and tap the “Accessibility” option.
  • Disable the option called “Sound Recognition“.
Disable Sound Recognition

Issue 3: Telegram Application Doesn’t Play Videos

Some users say that they have issues playing videos on Telegram. If you have the same issue, you may use the following solutions to overcome it.

01. Change the Video Format

Telegram cannot play videos that are in incompatible formats. So, you can overcome this issue simply by converting video files into one of the below formats.

  • Webm
  • Mpeg
  • Mp4
  • Mkv
  • M2v
  • Gxf
  • Flv
  • Dv
  • Divx
  • Avi
  • Asf
  • 3gp

02. Use an External Player

If the above solution doesn’t work, you can download the respective video into your device. After that, you can play it using an external player.

Issue 4: Login Issues Associated with Telegram

Some users have login issues with Telegram. For instance, their phone verification doesn’t work. You may try the following steps and fix the issue.

01. Use Another Device to Log In

Let’s assume that you don’t receive the login code to log in. In that case, you can try to fix it by using a different device to log in.

02. Contact the Service Carrier

If that doesn’t work, contact the service carrier and see if they can fix the issue.

03. Receive the Verification Code Through a Call

If you still don’t receive the code, you can try to receive it through a phone call. You can do so with the “Didn’t get the code” option.

Didn't get the code

04. Wait for Some Time

If you get the error “Too Many Attempts“, you should give Telegram 24 hours to fix it. This happens because you have tried to log in multiple times using the wrong code.

However, if you see an Internal Server Error or Limit Exceeded error, wait for two or three weeks.

Limit Exceeded Telegram

05. Use a Different Phone Number and Create a New Telegram Account

If your telephone number is banned by Telegram, you may need to create a new profile. This profile must be created under a different phone number.

Issue 5: Telegram Images Are Not Loading

If images on Telegram are not working (not displaying correctly), there are three main solutions you can try.

01. Clear Cache

Telegram images will not load properly if the app has a cache file buildup. So, you should clear the cache on the Telegram app following the steps mentioned below.

  • Open Telegram and go to “Settings“.
  • Go to “Storage” and select Clear Cache and Clear Data.
Clear Cache Telegram

02. Empty the Internal Storage

Telegram photos failing to load is another symptom of a device doesn’t have an adequate amount of storage space. Delete or uninstall any large programs to resolve this problem.

03. Activate Background Data for Telegram

Images may fail to load in the Telegram app if background data is turned off. This can be fixed by doing the following.

  • Go to Settings.
  • Select General and go to Background App Refresh.
  • Tap Telegram.
  • Enable Background App Refresh.
Enable Background App Refresh Telegram

Issue 6: Telegram Doesn’t Open

If the Telegram app doesn’t open, you can try the following steps and see if the issue gets resolved.

01. Update Your Telegram App

You should ensure that the Telegram app is updated correctly. To accomplish this, follow the steps provided below.

  • Simply open the Play Store or App Store to continue.
  • Then, go to the app page of Telegram.
  • If there is an update, tap “Update“.
Telegram Update

Or, you can even uninstall the app and install it again.

02. Disable Battery Saving Mode

Your Telegram app may not function properly if the battery-saving mode is enabled on the device. That said, here’s how to disable it.

  • Open “Settings” and go to “Battery“.
  • Turn off Low Power Mode or Power Saving Mode.
  • Tap “Energy Saver“.
  • After that, tap on “Telegram“.
  • Disable battery optimization.
Turn off Low Power Mode

03. Disable Low Data Mode

If the low data mode is activated on your device, it may prevent Telegram from functioning properly.

● On iOS

Go to “Settings” > “Mobile Data” > “Mobile Data Options“. Then, disable Low Data Mode.

Disable Low Data Mode on iOS
● On Android

Go to “Settings” > “Network & Internet” > “Data Saver“. Then, disable the option “Use Data Saver“.

Issue 7: Telegram Bot Doesn’t Work

Telegram bot issues could be caused by sending over 30 texts per second, the maximum allowed by the API. Fix this by spacing out your messages more apart.

Also read: What’s better: Signal vs. Telegram full comparison.

FAQs: Telegram Troubles Addressed

In this section, we’ve curated answers to some burning questions about ‘Telegram not working.’

If you’re having trouble installing Telegram, make sure your device meets the system requirements. Also, ensure you have enough storage space and a stable internet connection.

This might be due to your device settings. Check if your notifications are enabled for Telegram in your device settings, and make sure you’re not in ‘Do Not Disturb’ mode.

Your call troubles might boil down to network issues. Ensure you have a strong internet connection. If you’re still experiencing issues, check your app permissions to make sure Telegram has access to your microphone.

If your messages are left ‘hanging in the air,’ it could be due to either a weak internet connection or the recipient’s ‘Last Seen Recently’ status. If the recipient has restricted their ‘Last Seen & Online’ privacy settings, they may not receive your messages immediately.

If you’re having a tough time adding contacts, make sure you’ve entered the correct phone number in the international format. Also, check that your contact has Telegram installed on their device.

Frequent disconnections could be a sign of an unstable internet connection. It might also occur if you’re using Telegram on multiple devices and your sessions are getting out of sync. Try logging out from all other devices.


So, that’s what you can do when your Telegram is not working.

As mentioned in our article, you can use a professional tool like Tenorshare Reiboot to get it resolved easily.

That is a more convenient option to try if the issue is occurred due to a system error.


10 years of experience in information and computer technology. Passionate about electronic devices, smartphones, computers, and modern technology.