Filed Under: How to Repair, Windows

[FIXED] How to Restart Chromebook When Frozen?


Written by Jack Lin

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My Chromebook is Frozen

My Chromebook is frozen, and I have tried various steps to get it fixed. So far, I have had no luck, and I appreciate it if someone can guide me. There are plenty of important files in it, and I have no clue what has happened. I don’t want those files to be gone. So, can someone help me and tell me how to restart Chromebook when frozen?”

My Chromebook is frozen; why?

Well, there are several measures you can take if you wonder how to restart a Chromebook when frozen. However, before moving into the solutions, let’s get an idea about the possible causes behind this error.

In general, Chromebooks are considered to be a pretty smooth devices that does perform very well. However, that doesn’t mean that it is an invincible device. Like any other computer, even Chromebooks can experience some errors at least once in a while.

my Chromebook is frozen

Chromebooks are generally regarded as a lightweight models among other laptops. Chromebooks, just like the name suggests, is a computer that runs on Chrome OS.

In a way, it is more of a dedicated operating system that works primarily with Google apps. Also, it shows greater compatibility for jobs that are done online. It is true that Chromebooks are manufactured by many companies.

However, the computer usually comprises the same set of the software regardless of the manufacturer. Therefore, any Chromebook can experience various errors that are related to any of those applications at any time.

So, in general, there are common errors associated with Chromebooks. They can get into a frozen mode, be locked up, or may prevent from responding. There are several reasons for such errors to appear. If you wonder why my Chromebook is frozen, that could be one of the below-mentioned reasons.

  • It can happen due to a program that is already running on your system.
  • A failure or an issue related to a device that is plugged into your Chromebook.
  • Your Chromebook is an OS failure.
  • There is an error associated with the internal hardware components of your Chromebook.

How to restart Chromebook when frozen 

Ok. Now we have a basic understanding of the nature and the reasons for Chromebook get frozen. You can read through the remainder of this article and know what to do when my Chromebook is frozen.

In other words, we will explain how to restart the Chromebook when frozen. In fact, some of these solutions may sound absolutely simple, but they actually work. So, let’s jump into the solutions.

PS: here are the budget Chromebooks with Backlit Keyboard for you to choose from.

Solution 1: Get rid of the USB drives you might have installed

As the first solution, you can go ahead and check if you have plugged in a USB drive. If yes, it is always better to remove it before any other solution on this list.

For instance, it could be a pair of headphones, an external device like USB storage, a digital camera, etc. Regardless of the device, you should remove it and see if it fixes the issue.

In fact, the errors found in connected USB devices can often cause various errors.

Besides, if you are experiencing the issue of Chromebook Mouse Not Working, this guide you should check out.

Solution 2: Check what the error message is

It is always important to check what sort of an error message you are getting. If your Chromebook is already frozen and there is an error message, you should write down the respective message.

Then, you can perform a Google search on the message. Be sure to type the exact text you get so you can get the correct idea. Also, if you want further guidance, you may read the suggestions on the help web page of Chrome OS.  

You will see plenty of solutions to address this error on their help page. You can choose to run those repairs and check if the error is fixed.

Solution 3: Use the Task Manager

Another option you can try is to use the Task Manager of Chrome OS. In this case, you will have to close the apps that are already running on the Chromebook. This option, however, works only if you can use the keyboard.

It is always possible to use a keyboard shortcut to bring the task manager up. If you press the “Shift” key with the “Escape” key simultaneously, you can bring the Task Manager up. You can then perform a scan on the existing apps as well as the web pages.

If you see a web page or an app that consumes system resources significantly, be sure to close it. You can do it by clicking on the respective task and choosing “End Task.” That will free up some memory and system resources and make your Chromebook running once again.

Task Manager

Solution 4: Go for a hard reboot if my Chromebook is frozen 

Those who wonder how to restart a Chromebook when frozen should consider a hard reboot as well. However, since my Chromebook is frozen, it is difficult to use the mouse cursor to accomplish this task.

So, the most practical approach is to hold the Chromebook’s Power key for a while. You should do it until the computer is completely turned off. Once you have done that, you can turn the Chromebook again. Once the device is turned on, you should go to the Task Manager again. You already know how to do it.

After turning the Task Manager on, you should delete any of the apps that are already running. This is particularly true if there are apps that consume a lot of system resources. Also, you are supposed to track down the apps that are new to your Chromebook.

If you see apps that are never installed, get rid of them at once. You can sort the list of apps simply by using the column headers in the Task Manager window.

Hard Reboot if my Chromebook is frozen

Solution 5: Let the battery drain out

The other solution is to let the battery drain out. If you wonder how to restart Chromebook when frozen, draining the battery will switch it off. To do that, you should simply unplug the Chromebook from the power supply.

Then keep it so the battery will drain slowly. Once the battery is drained, and the CPU is cooled properly, you can connect the computer back to power. It will take about three hours to get this process completed. Once the power supply is provided, the Chromebook should work correctly.

Let the battery drain out

Solution 6: Hard reset your Chromebook

If the Chromebook doesn’t work even after performing all of the above solutions, try a hard reset as well. In fact, a hard reset will bring your Chromebook’s settings to the default configurations.

To do a hard reset, you should simply press both the “Refresh” and “Power” buttons at once. Hold those buttons for about 5 seconds to get it done.

Hard reset your Chromebook

The key that represents the “Refresh” function appears as a curved arrow. Generally, this button can be found at the top of your Chromebook’s keyboard, and that’s easy to find.

But depending on the model of the Chromebook, the design of the refresh button too might vary. If you find it difficult to locate the refresh button, you can go through the user manual provided.

As a result of a hard reset, the hardware components of the Chromebook might be reset. You will end up facing some of the configuration settings that are relevant to the trackpad, keyboard, etc.

Also, you will not lose those apps and files that are under an exception.

Solution 7: Powerwash your Chromebook

Powerwashing is the term used for the process of “Factory Reset” when it comes to Chromebooks. However, it is a different process compared to a hard reset.

When you perform a factory reset, your Chromebook’s data will be erased. This process will bring the device back to the “brand-new” state, so you should configure it from scratch. So, you may try this method as the last solution.

Solution 8: Ask a professional to repair your Chromebook

You can get your Chromebook repaired by a professional if none of the options have worked so far. There’s nothing much you can do after trying all of the above methods mentioned in the article.

Frequently Asked Questions

What can cause a Chromebook to freeze?

There are several factors that can cause a Chromebook to freeze. Some common causes include software conflicts, insufficient system resources, outdated software or drivers, and hardware issues.

Can a frozen Chromebook cause data loss?

No, a frozen Chromebook typically does not cause data loss. When you restart your Chromebook, it should resume normal operation without any impact on your files and data. However, it’s always a good practice to save your work regularly to avoid any potential loss.

Are there any keyboard shortcuts to restart a frozen Chromebook?

Yes, you can try pressing and holding the Power button + Refresh key simultaneously for about 10-15 seconds to force a restart.

Will restarting my Chromebook erase all my files?

No, restarting your Chromebook will not erase your files. It is simply a way to refresh the system and resolve any temporary issues that may have caused the freeze. Your files and data should remain intact after the restart.

What should I do if my Chromebook continues to freeze frequently?

If your Chromebook frequently freezes, it may be a sign of an underlying issue. Here are a few steps you can take to troubleshoot the problem:

  • Update your Chromebook to the latest version of Chrome OS.
  • Clear your browser cache and cookies.
  • Disable or remove any recently installed extensions or apps that may be causing conflicts.
  • Reset your Chromebook to its factory settings as a last resort.

Can I prevent my Chromebook from freezing in the future?

While occasional freezes are normal for any computer, you can take steps to minimize the chances of your Chromebook freezing. Keep your system updated, avoid overloading it with too many open tabs or resource-intensive apps, and regularly clear out unnecessary files and browser data.


Experiencing a frozen Chromebook can be frustrating, but with the methods outlined in this article, you can easily restart your device and get back to using it without any issues. Remember to try the simple restart first and, if necessary, perform a hard reset to resolve persistent freezes. By following these steps and keeping your Chromebook updated and optimized, you can ensure a smooth and hassle-free user experience.


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