Alexa App Stuck on Setup? – Fix It Now!

When the Alexa app is stuck on setup, you might feel annoyed. You will immediately look for possible solutions to fix this issue at the earliest.

If you are here because you wanted a solution, you are on the correct page. The information here will make sure that you will fix the respective error by yourself.

Getting stuck when trying to set up the Alexa app on your Amazon Echo device may be exceptionally inconvenient. Also, it can be so frustrating for individuals who expect smooth performance.

In fact, such an error prohibits you from utilizing your latest Amazon speaker, which is now in your possession.

There are, however, solutions to resolve the situation if your Alexa app is stuck on setup. You may learn more about these strategies by looking at the ones listed below.

Solutions to Try if Alexa App Stuck on Setup and Doesn’t Connect to Your WiFi

It’s possible to get out of the setup screen if the Alexa device is not connected to WiFi. This is true if you are trapped on the setup page.

The alternatives below may be of assistance. Continue with each approach below, one after the other, until you successfully establish your Alexa app.

Once you have done that, you can get the Echo speaker to work properly again. So, mentioned below are the steps you should follow if your Alexa app is stuck on setup.

Solution 1: Restart the Device to Fix the Error

Restarting your phone will allow your connection to be refreshed. Turn off the Amazon Echo and other Alexa devices, as well as your mobile device, at the same time. Turn them once a couple of seconds are spent and wait for them to warm up.

It is possible that this frequently overlooked basic solution might perform wonders in terms of potential network connection troubles.

Solution 2: You Should Check if the Respective Alexa App Works Compatibly with the Alexa Device

A common reason for the Alexa App becoming stuck during the setup process is the outdated app. That means you don’t necessarily have the most recent version of the respective app. If not, your device’s operating system is not compatible with the app.

In order to use this feature on an Android phone, it must be running Android 4.4 or greater. It is always recommended that Apple smartphones come with iOS 8.0 or a greater version. Moreover, Amazon Fire should have FireOS 3.0 at the least. 

Solution 3: Download the Latest Update of the Alexa

If your Alexa app is stuck on setup even after the above solutions, just try to download the latest update.

In many cases, the app doesn’t function properly if it is outdated, and it may even crash often. So, the best approach is to download the latest update and keep its smooth operation.

Mentioned below are the steps you should follow to do that.

  • First, you should unlock your device and launch its app store.
  • Find your Alexa application.
  • If there are any available updates, you will see that with an option to install them.
  • Just tap on it to proceed.
Update Amazon Alexa App

Solution 4: Turn the Location Feature on

Turning on the location on your mobile device is another solution to overcome this error. So, let’s go ahead and do that if you notice your Alexa app is stuck on setup.

  • First, please go to the “Settings” app on the device.  
  • Please note that on some devices, you are supposed to choose the Privacy option before that.
  • After that, please select the option called “Location Services.” The same option can appear under “Location” on some devices.
  • Then, you should enable its location.

Once you have done that, please check if the “Alexa app stuck on setup” is persisting.

Solution 5: Check if the Device’s Time & Date Settings Are Correct

If none of the solutions are working yet, you should check if the time and date are correct. In general, errors are prone to occur in your device in the event of a wrong date and time.

Even if there isn’t any error, it is better to have the correct date & time on your device.

Mentioned below is the simple guide you should follow to check it.

  • First, you should go to the menu called “Settings” on your device to proceed.
  • After that, you should select Date & Time.
  • Then, you are supposed to enable the feature called “Automatic Date & Time.”
Check Date & Time Settings

That’s it. Check if your Alexa app is stuck on setup even after this solution.

Solution 6: Configure Your Alexa Using a Web Browser

If you are yet to find a solution, try this option to overcome it. As per this method, you can configure your Alexa using a web browser since the Alexa app is stuck on setup. Let’s go ahead and learn that.

  • First, you should go to the official website of Alexa using a web browser to configure it.
  • Now, you should log in to your Amazon account.
  • After that, you can select “Settings.”
  • Then, click on the option called “Setup a Device.”
  • After that, you can set up the Alexa app using the web browser.

Solution 7: Reinstall Your Device’s Alexa App

Well, you might be reading this section since the Alexa app is stuck on setup even after the previous solutions. So, what’s left now is to reinstall the app.

  • First, you should uninstall the existing Alexa app.
  • Once that’s done, you can go to “Settings” and “Apps.”
  • After that, you should look for Alexa.
  • Then, choose “Uninstall” to proceed.
  • After that, you can go to your App store.
  • Then, search for Alexa in the app store.
  • After finding the app, you are supposed to select “Install.”
Reinstall Amazon Alexa App

That’s it. This process will install a fresh copy of Alexa on your device. That’s it!

Also read: how to fix the Spatial Sound not working issue.

Alexa and Its Functionality

Playing music, providing information, delivering news & sports, and telling you the weather are some of the capabilities of Alexa.

Also, controlling the smart home apart from allowing Prime members to purchase things from Amazon are other capabilities. Alexa is a virtual assistant that lives in the cloud, always extending the knowledge available to you.

Also, it is constantly improving the replies to provide you with more accurate information. There are many Alexa devices you can use to ask a question. No matter what it is, all of them are capable of returning these kinds of responses.


One of the most important features is the ability to play music. Then, Alexa has access to a wide variety of sources. There is, of course, support for Amazon Music; however, there is also support for many other services.

For instance, there are Spotify, Apple Music, Deezer, TuneIn, and applications from particular providers such as the BBC. That’s on top of the compatibility of Amazon Music.

The Echo device that includes a display may also provide visual information. That can range from widgets to videos of breaking news, recipes, as well as games.

On devices with displays, such as Echo Show, it’s possible to touch controls to react to questions. Or, it can even operate any smart home device, for example, to operate smart lights.

Alexa also can access information from many devices and services through Skills (which are similar to applications). Because of that, she will be able to provide you with particular information on your automobile.

For instance, your most recent weigh-in using Fitbit, or the location of the Tile, among other things. Now, except for knowing how to fix the Alexa app stuck on setup issues, you know more about Alexa.

Things You Can Ask from Alexa

There’s no shortage of tasks that you may assign to Alexa. The capacity of Alexa allows you to personalize your Echo device by adding features that match your interests.

Numerous skill categories can be found in the Skills area of this app, including Food and drink. Also, it works with Connected Cars, Travel, and Transportation, Music and Audio, Smart homes, etc. 

To start with, all you should do is hit Activate Skill after identifying a skill that suits your needs. If not, you can tell Alexa to activate Skills using your voice to get started.

Well, some tasks will want you to connect your new account to existing accounts. If not, you are supposed to purchase a separate membership to utilize them.

For example, for using Uber using Alexa, you must first have logged into the Uber account. You should do that via the skills part of the Alexa application.

So, that’s exactly what you should do if the Alexa app is stuck on setup. If you have any other solutions, please keep us posted.



10 years of experience in information and computer technology. Passionate about electronic devices, smartphones, computers, and modern technology.