FaceTime Photos Not Saving: The Ultimate Guide to Fix It


By Jack Lin

Update on

Facetime Photos Not Saving

When FaceTime photos are not saved, you might feel a little frustrated.

But the good news is that this article reveals the solutions you can try.


In iOS 12.1.1, Apple removed the ability to take Live Photos on FaceTime owing to privacy concerns. However, it was brought back in iOS 15 with a number of repairs and enhancements. However, Live Photos still has a few bugs that need fixing.

In most cases, users are unable to save FaceTime photos to a camera roll. Also, some users say that their FaceTime has become frozen.

In fact, those are the two main issues associated with FaceTime. Bugs, incorrect configurations, privacy issues, insufficient space, etc. are the most common reasons behind this issue. That said, let’s learn the solutions you can try to fix them. 

By the way, if you are struggling with FaceTime screen sharing issues, let’s uncover reasons and solutions to ‘Why can’t I screen share on FaceTime?’ in this comprehensive guide.

What is FaceTime?


FaceTime is Apple’s popular video and audio calling service. It allows users to connect with family, friends and colleagues in real-time, regardless of their geographical location.

With its seamless integration across Apple devices, FaceTime has become a “go-to” choice for staying connected. Moreover, it allows sharing of memorable moments.

By the way, let’s explore the perplexing issue of ‘iPhone photos not recognizing faces.’ Uncover causes, solutions, and preventative measures to this common iPhone photo dilemma.

1. Seamless Integration

FaceTime is seamlessly integrated across Apple’s ecosystem, including iPhones, iPads, Macs, and even Apple Watches. This integration allows users to make and receive FaceTime calls effortlessly between various Apple devices, ensuring a consistent experience.

2. High-Quality Video and Audio

FaceTime offers high-quality video and audio capabilities, enabling users to enjoy crisp and clear conversations with their contacts. Are you planning to catch up with a friend or participate in a business meeting? If so, FaceTime provides reliable audiovisual communication for a more immersive experience.

3. User-Friendly Interface

Apple’s commitment to user-friendly design is evident in FaceTime’s intuitive interface. The app is designed to be straightforward and easy to navigate. That makes it accessible to users of all ages and technical backgrounds. Initiating a call, switching between front and rear cameras, muting audio, and adjusting settings can be done with FaceTime.

4. Contacts Integration

FaceTime leverages your existing contacts list, making it simple to connect with your friends and family. You can easily initiate a FaceTime call directly from your Contacts app or by accessing the FaceTime app itself. This seamless integration streamlines the calling process and eliminates the need to search for individual contacts manually.

5. Wi-Fi and Cellular Connectivity

FaceTime can be used over both Wi-Fi and cellular data connections, providing flexibility and convenience. Are you connected to a stable Wi-Fi network or relying on your cellular data plan? It doesn’t matter, as you can enjoy uninterrupted video calls wherever you have internet access.

6. Accessibility Features

FaceTime includes a range of accessibility features that make it more inclusive and accommodating for users with different needs. These features include closed captions for video calls and VoiceOver compatibility for visually impaired individuals. That’s in addition to the ability to use sign language during calls.

Besides, if you are encountering the alert ‘Your account has been disabled in App Store and iTunes‘, unravel the reasons behind it and the ways to rectify it with these approaches.

Solutions to Try If FaceTime Photos Are Not Saving

First, let’s take a look at the most basic solutions you can try in order to fix this issue. You should check if FaceTime Live Photos are working as expected on either device.

If it doesn’t, you will see an error message saying that you should enable the FaceTime Photos features. On top of that, you won’t be able to take Live Photos or save them.

So, the most basic solution is to turn that feature on if you haven’t done that already.

Turning on FaceTime Love Photos

To enable this feature, you are supposed to follow a couple of steps as mentioned below. Please note that the steps you should follow are different from iPhones and Macs.

For iPhones and iPads

  • Go to “Settings“.
  • Locate the option called “FaceTime“.
  • Scroll down and enable the button next to “FaceTime Live Photos“.
Turn on FaceTime Love Photos on iPhone

You may also ask your friend to activate FaceTime Live Photos in the same way. Then you will be able to give capturing Live photographs on FaceTime another go.

For Mac

  • Go to the menu bar and tap on FaceTime.
  • Go to Preferences.
  • Tap “Settings” and select the box that mentions “Allow Love Photos To be captured during video calls“.
Allow Love Photos To be captured during video calls

After taking a picture successfully, both parties (you and your friend) will be notified.

Check Live Photos in Your Device’s Gallery

Aren’t you sure that your iPhone or iPad saved Live Photos to the gallery from FaceTime calls? If so, just check the album (Live Photos) through the gallery.

You are supposed to reach the Gallery and tap the potion called “Live Photos“. Well, this is the default place for your device to save photos from FaceTime Live.

If it is a Mac, just open its Photos app. Then, tap “Live Photos“.

Enable Your Device’s iCloud Photos

If you cannot necessarily locate any phones in your Live Photos, it is possible to enable iCloud Photos. Then, you can save Live Photos in iCloud. Here are the steps.

  • Go to “Settings” and select “Photos“.
  • Slide the button and enable “iCloud Photos“.
Enable Your Device's iCloud Photos

If it doesn’t work, try turning the feature off and then back on again. The Photos app’s preferences can be adjusted from the menu called “Photos” on your Mac.

To enable or disable iCloud Photo Library, select the tab labeled iCloud and then the corresponding check box. Now that FaceTime has been fixed, you can take Live Photos and view them in iCloud once more.

Check for Privacy Restrictions

The Privacy Limits should also be reviewed. FaceTime Live Photos won’t work if you haven’t given the app permission to access the camera or FaceTime. We advise allowing both apps to be accessed from the settings menu.

  • Select “Settings“.
  • Tap “Screen Time“.
  • Then, select “Content & Privacy Restrictions“.
Content & Privacy Restrictions
  • Select the option called “Allowed Apps“.
Content & Privacy Restrictions -> Allow Apps
  • Enable “FaceTime and Camera“.
Enable "FaceTime and Camera"

Update the iOS

Are you using an iOS version before 15? If so, you may still be experiencing difficulties with the feature of FaceTime Live Photos. Updating to the newest version of iOS is useful for fixing small problems and issues. This is regardless of how old your iOS device is.

Update the iOS

If you utilize FaceTime on an iPad or Mac, you also need to update their respective versions of iOS.

And if you’d like to revert to the old version, you may find it here.

Turn FaceTime Off and On

If you’ve exhausted all options and FaceTime still fails to function, try turning it off and back on again. One option to fix small issues, including “FaceTime photos not saving”, is to restart the app.

Stop using that app and head to your phone’s configuration menu. Then, click the FaceTime icon. To disable it, simply slide the switch. You can restart FaceTime in a few seconds.

Turn FaceTime Off and On

On a Mac, you may access FaceTime’s settings by selecting it from the menu and selecting Preferences. To disable your account, go to the Settings page and deselect the box labeled Enable This Account. Re-select the box a few seconds later to activate FaceTime.

Free the Storage Space Up

It’s possible that your iOS device is out of storage space, which prevents you from saving FaceTime Live photos.

Remove unused programs by going to Settings, then Storage. Alternatively, you can temporarily free up space by offloading apps.

Reset Your Device’s Network Settings

If FaceTime photos are not saving even after the above methods, you should try the solution below.

Sometimes, your data connection can be the culprit, so resetting the network settings may fix it. Resetting your network connections can fix potential lags in the connection. In fact, resetting the network connection might fix pretty much any minor issue on it.

Mentioned below is how to get it done.

  • Go to “Settings” and select the option called “General“.
  • After that, tap on the option called “Transfer or Reset iPhone“.
Transfer or Reset iPhone
  • After that, you should tap on the option called “Reset“.
  • Tap on the option called “Reset Network Settings“.
  • Select “Reset Network Settings” so you can confirm it.
Reset Network Settings

Restart Your iPhone

Features like FaceTime Live Photos may not function properly if your iPhone is an older model.

Or, it may be burdensome on your phone’s resources if you have many apps open simultaneously.

If your device is experiencing slow performance or random freezes, you should try restarting it. After that, give the built-in camera on FaceTime another try.

Take a Screenshot

The last resort, if none of those solutions work, is to snap a screenshot while having a FaceTime conversation. To snap a screenshot, just simultaneously press and hold the power and volume up buttons. This approach is simple and effective at any time.

Also, are you dealing with the “FaceTime Waiting for Activation” issue on your iOS device post an iOS update? Continue reading to comprehend the causes of this problem and its solutions.

Frequently Asked Questions

Here are some burning questions about the “FaceTime photos not saving” issue answered.

The problem might not be with the app itself but with your device’s storage or settings. Double-check your storage space and app permissions.

Unfortunately, if FaceTime photos didn’t save at the time of the call, they can’t be retrieved. The key is prevention, not cure.

Sure is! You can always take a screenshot during your FaceTime call.

This could be due to intermittent software glitches or varying storage space at different times.

Consider deleting unnecessary apps and files, managing your photos, and utilizing cloud storage solutions.

Yes, ensure that ‘FaceTime Photos‘ is enabled in your settings and FaceTime has the necessary permissions to access your photos.


So, those are the solutions you can try if your FaceTime photos are not saving. The good news is that this is not a major issue, so some simple solutions will solve it.

Do you know other ways to get this issue fixed? If so, share your knowledge with our readers. Your constructive input is highly appreciated.


10 years of experience in information and computer technology. Passionate about electronic devices, smartphones, computers, and modern technology.