Filed Under: Android, How to Repair

How to Fix Error Retrieving Information from Server [RH-01] Easily


Written by Jack Lin

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Error Retrieving Information from Server RH 01

Being an Android user, you will have to use Google Play Store pretty constantly. All the apps you need should be downloaded through the Google Play Store, and in general, it works fine. Launching a Google Play Store app, searching for an app, and installing it are very smooth steps.

However, like any other aspect, even Google Play Store can experience some troubles on at least an occasional basis.

For instance, ‘Error retrieving information from server RH-01‘ is one of those common issues some users face.

Error Retrieving Information from Server [RH-01]

In fact, there is no shortage of users who experience errors retrieving information from server RH-01. This specific error appears when an Android user tries to download an app through the Google Play Store.

As a result of this error, users will not be able to install any new app on their phones. Also, they cannot even update an existing app because of this problem.

Here, we will explain the reasons behind this error and the practical solutions to address it.

Part 1: Introduction to ‘Error Retrieving Information from Server [RH-01]’

Error retrieving information from server RH-01 appears when you try to update an existing app or install a new one.

After experiencing this error, you cannot necessarily get the usual benefits related to the Google Play Store. So, every Android user must know how to fix this issue immediately.

As per the error message, the error has something to do with the server. In other words, it suggests that there is a problem linked with the data-retrieving process from the server.

Interestingly, the actual problem may not relate to the server always. It may even occur because an error appears on the Android OS of the device you are using.

Part 2: What is the Reason Behind the ‘Error Retrieving Information from Server RH-01’ Error?

Needless to say, this error is annoying when you cannot use Google Play Store as it was. You cannot do anything until you fix it. With that said, the reasons behind this issue can be as follows.

  • If you have configured the settings of your Android device, this error can appear.
  • You don’t have a stable internet connection on the device, which causes this trouble.
  • In most cases, the issue might occur because the Google server experiences some glitches.
  • In certain cases, the error can appear just because of a glitch that happens on the Android OS.

Part 3: What is the Best Way to Fix the Error Retrieving Information from Server RH-01 Easily?

Regardless of how this error is caused, it is exceptionally important for you to know the solution to it. There are various options to consider when fixing this error and getting Google Playback. Each of those methods has its own effectiveness.

With that said, we intend to list down several practical methods to address this issue. And the best and most convenient method is Tenorshare Reiboot for Android.

In fact, Tenorshare ReiBoot is considered to be one of the most effective tools that address various Android issues. As per the experience we had with it, ReiBoot can fix errors in retrieving information from server RH-01 as well.

  • ReiBoot comes with very advanced technology that can resolve various Android-related issues.
  • This tool is compatible with all the Android devices that come under reputed brands.
  • It has a very impressive repair and success rate compared to other tools of similar type.
  • Millions of individuals have already used this tool, and they praise its functionality.

Follow the Steps to Fix the Error Retrieving Information from Server RH-01 using ReiBoot (Android).

  • 01. Download and launch ReiBoot for Android on your computer before everything else. Then click on the ‘Repair Android System‘ button located on the home page.
Tenorshare ReiBoot for Android
  • 02. You should then enter the relevant information on the required fields that are requested by the software. This information becomes useful in order to download the correct type of firmware for the device. Then, you should click on the ‘Download Firmware‘ button.
Tenorshare ReiBoot - Select Device Info
  • 03. Now, connect the troublesome device to the computer. You should put this device on the Download Mode as well before rectifying it.
Enter Download Mode
  • 04. Once the device is entered into the Download Mode, the software will automatically start to fix the issues. All you have to do is to leave the connection as it is so the device will be fixed. If you interrupt the connection, the device can even get bricked. So, be careful. Also, we strongly suggest you have enough amount of power on the battery. At the completion of the fixing, the device will get restarted automatically.
Download Firmware

You will notice that ReiBoot for Android is capable of fixing all Android issues in minutes. If you have experienced an error retrieving information from server RH-01, ReiBoot can fix it easily and immediately.

Fix Error Retrieving Information from Server [RH-01] Using ReiBoot for Android

Part 4: Other Ways to Fix Error Retrieving Information from Server [RH-01]

It is true that this error can be easily fixed using ReiBoot. However, if you wonder if there are other ways of fixing this issue, you can read this section on.

In this section, we explain several general fixes that can address this issue. These methods are basic if the truth to be told. However, what you should know is that the effectiveness of these methods is low.

So let’s take a look at the list of those options for your reference.

Basic Solution 01: Perform a Device Restart

It is always a smart choice to start with the most convenient and basic method. In this case, all you need is to perform a restart on the device and see if it works. Follow the below guide to restart the device.

  • First, you should press and hold the ‘Power’ button on your Android device.
  • You will notice that there are multiple options on the screen. Just tap on the option labeled ‘Restart.’
  • Now, the device will restart automatically, and you can see if the issue is resolved.
restart android

Basic Solution 02: Check Your Internet Connection

Without a proper internet connection, you cannot download any app through the Google Play Store. Many users experience some issues with their Play Store because of bad internet connections. So, it is always wise to check on your internet connection and see if everything is fine.

Just turn off the Wi-Fi connection and turn it on after a couple of minutes. Also, try to visit a website or YouTube video using the same device. If you cannot load any of those, the problem is with the internet. You can do the same using your mobile data, as well.

If it works with mobile data, the issue is related to your Wi-Fi connection. If the problem continues, there must be something else.

check wifi network

Basic Solution 03: Clear Cache & Data

Clearing the Cache & Data of your Google Play Store app is another basic solution you can try. Below are the simple steps you should take to do it.

  • Go to ‘Settings‘ and choose ‘Application Manager.’
  • Now, tap on ‘All‘ and go to the ‘Google Play Store.’
  • You can tap on the option called ‘Force Stop‘ and then click on ‘Clear Cache.’ As the last step, you should click on ‘Clear Data.’
  • You should repeat the same steps with Google Service Framework as well as the Download Manager apps.
Clear Cache and Clear Data on Google Play Store

Basic Solution 04: Change Date & Time Settings

If your device has the wrong ‘Date & Time’ settings, you will experience some issues with Play Store. To rectify this, of course, you should correct the settings. Mentioned below are the steps to change Date & Time settings.

  • First, launch the ‘Settings‘ app and choose ‘Date & Time.’
  • You can check if the Date & Time zone is set correctly at the moment.
  • If the settings are incorrect, you can go for ‘Automatic Date & Time.’ Just drag its slider and turn it on.
Change Date & Time Settings

Basic Solution 05: Update Google Play Store

If Google Play Store is outdated, it can cause some issues. Just update it to rectify this error. To do that, follow the steps below.

  • Go to ‘Settings‘ and choose ‘Apps.’ Then, go to the ‘Play Store.’
  • Tap on the option labeled ‘Disable.’ Now, the Play Store will be reset to its factory version. Wait for several minutes to see if it gets updated automatically.
Update Google Play Store

Also read: How to fix Google Play Store Error Checking For Updates.

Basic Solution 06: Remove & Re-add Google Account

If you are yet to succeed with the above methods, you should remove and re-add the Google account. Mentioned below are the steps to follow.

  • Go to ‘Settings‘ and then go to ‘Accounts‘ and then tap on Google.
  • You can then see the Google account. Just remove it.
  • You can then restart the device and add the Google account once again.
Remove Google Account

Basic Solution 07: Reset App Preferences

Resetting the app preferences on your Android device can resolve conflicts or misconfigurations that may be causing the “Error retrieving information from server [RH-01].” Here’s how to do it:

  1. Open “Settings” on your Android device.
  2. Scroll down and select “Apps” or “Applications.”
  3. Tap the three-dot menu icon and select “Reset app preferences” or “Reset all settings.”
  4. Confirm the action when prompted.
  5. Restart your device and check if the error persists.

Basic Solution 08: Disable VPN or Proxy Connections

If you’re using a VPN (Virtual Private Network) or a proxy connection on your device, it may interfere with the connection to the Google Play Store servers. Temporarily disable the VPN or proxy and try accessing the Play Store again. If the error is resolved, consider using a different VPN or proxy service.

Basic Solution 09: Factory Reset (Last Resort)

If all else fails and you’re still experiencing the “Error retrieving information from server [RH-01]” error, you may consider performing a factory reset of your Android device.

However, note that this will erase all the data on your device, so make sure to back up your important files before proceeding. Consult your device’s user manual or the manufacturer’s website for instructions on how to perform a factory reset.

Part 5: A Brief Review of the Solutions We Have Discussed So Far

Here’s a brief review of the solutions we have mentioned so far.

Name of the Solution Issues It Can AddressSuccess RateUser-Friendliness
Tenorshare ReiBoot for AndroidAny Android-related issueImpressiveExcellent
RestartingSome minor software glitchesGoodExcellent
Checking on the InternetInternet-related minor bugsAverageGood
Clearing CacheSome minor software glitchesAverageAverage
Resetting Date & TimeSome minor software glitchesAverageAverage
Updating the Play Store AppSome minor software glitchesAverageAverage
Re-adding Google AccountIssues related to Play StoreAverageAverage


The “Error retrieving information from server [RH-01]” on your Android device can be frustrating, but there are several troubleshooting steps you can take to fix the issue. In this article, we have provided you with a comprehensive guide to resolve this error.

Remember to try the solutions step by step and test if the error is resolved after each attempt. Hopefully, one of these methods will help you regain access to the Google Play Store without encountering the error.


Q1. Why am I getting the “Error retrieving information from server [RH-01]” on my Android device?

The “Error retrieving information from server [RH-01]” occurs when there is a problem with the connection between your device and the Google Play Store servers. It can be caused by cache issues, outdated Play Store version, incorrect date and time settings, or problems with your Google account.

Q2. I cleared the Google Play Store cache and data, but the error still persists. What should I do?

If clearing the cache and data of the Google Play Store app didn’t resolve the error, try removing and re-adding your Google account, checking date and time settings, updating the Play Store app, resetting app preferences, disabling VPN or proxy connections, checking your internet connection, or restarting your device.

Q3. Will performing a factory reset fix the “Error retrieving information from server [RH-01]” error?

Performing a factory reset is considered a last resort and should only be done if all other troubleshooting steps have failed. A factory reset will erase all the data on your device, so make sure to back up your important files before proceeding.

Q4. Can I use a VPN or proxy connection while troubleshooting the error?

VPN or proxy connections can sometimes interfere with the connection to the Google Play Store servers. It is recommended to temporarily disable the VPN or proxy and check if the error is resolved. If it is, consider using a different VPN or proxy service.

Q5. Is there any other alternative to fixing the “Error retrieving information from server [RH-01]” without performing a factory reset?

While a factory reset can often resolve the error, it is a drastic solution that will erase all the data on your device. It is recommended to try all the other troubleshooting steps mentioned in this article before considering a factory reset.


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