Venmo is a payment processing platform best known for peer-to-peer transactions. PayPal owns Venmo.
When you sign up for a Venmo account, the process is the same as signing up for an account on another app under the PayPal umbrella.
If you have an issue with your account on Venmo and cannot transfer money to anyone, this article advises how to unfreeze your Venmo account.
We will explore the cause behind why Venmo freezes your account and the solution to fix it.
Reasons Why Your Venmo Account Has Frozen?
If you’re here, you may want to know why your Venmo account has frozen and how to unfreeze your Venmo account.
The truth is that many people have had their accounts frozen for various reasons. As more and more people use Venmo to pay for goods—the number of people with frozen accounts is increasing.
Remember, don’t panic if your account is frozen. Venmo is a secure platform that handles millions of transactions every day. Do you think something’s wrong with your account?
Then let’s look at why your account might have been frozen. After learning the grounds, we will understand how you can unfreeze your Venmo account.
1. Venmo will Freeze Your Account when It Senses a High Amount of Payment Activity.
If you receive an email from Venmo saying your account is suspended, it’s likely because Venmo suspects fraud.
If you use Venmo for illegal activities like selling drugs or committing fraud, your account may be frozen by their compliance team.
Besides, do you want to know how to use Venmo balance to pay? This article explains the practical way of getting it done so you can try it.
2. Your Account Could Be Frozen Because Venmo can’t Confirm Your Identity.
The Venmo app is designed to help you send and receive money from friends and family. To do this, you’ll need to confirm your identity. You will need to verify your identity before transacting with others on Venmo.
You can verify your identity by uploading a photo of your driver’s license. You may also have to send a photo of your credit card or utility bill within the app.
3. You Provided Them with False Information During Sign-up.
This could be related to ID verification or other information required during sign-up. For example, address and birthday. If this happens, we recommend contacting the Venmo support team directly. Their team can help unfreeze Venmo accounts.
Your personal or financial information changes frequently and significantly. This is especially true if multiple accounts are linked under one name.
In this case, Venmo may need additional documentation before returning access under each name holding funds.
4. Something You’re Selling on Venmo violates Venmo’s User Agreement.
You’re violating the user agreement. Your account can be frozen if you use your Venmo account to buy or sell items that violate the user agreement.
Venmo can take action against you. In addition to freezing your accounts, Venmo may also report violations of its user agreements to the authorities. They also share any relevant information to comply with applicable law.
5. The Bank You Used for Linking with Venmo is No Longer Accessible.
If your bank or card issuer has been removed from the list of supported payment methods on Venmo, you will receive an email notification. This happens when their payment service provider cannot verify that a particular card account is active and up-to-date.
6. You Didn’t Use Actual Bank Accounts for Linking.
You have to use a bank account to link to your Venmo account. If you’re connecting your credit or prepaid debit card, it won’t work for other people to send money to you.
7. You Are Using a Prepaid Debit Card.
If you’re using a prepaid debit card to fund your Venmo account, we’ll lock it. This is because the money you load onto the card can be withdrawn and accessed at any time.
This makes it very easy for someone else to steal from your account. To ensure that doesn’t happen, only use bank accounts as payment methods for Venmo purchases or funds transfers.
8. You Only Use Your Paypal Balance to Fund Your Venmo Account.
You can only fund your Venmo account with a checking or savings account. If you try to use the PayPal balance as the funding source, your account will be frozen.
And you won’t be able to make any more payments with it until you have added another funding source.
How to Unfreeze Venmo Account?
It could be frozen if you’re having trouble using your Venmo account. The good news is that this doesn’t happen often and isn’t permanent. You can unfreeze your Venmo account if you know how.
1. Call Venmo Support
For the quickest and easiest solution, call Venmo support. You can do this by dialing their customer support number and following the prompts to reach an agent.
You can also email them at email@example.com. You can even use their online chat feature from the app, website, or mobile app.
After reaching out to the support team, you will need to do the following:
● Provide the Required Information for the Transaction.
If you don’t have access to the app, it is still possible to unfreeze your Venmo account. First, please provide the required information for the transaction.
This will require you to provide the name of the person who sent the money. And the name of the person to whom you sent money.
You will also be required to provide information about the amount of money sent. You will also have to send the date when this transaction occurred and the unique transaction ID.
● Follow the Instructions to Provide a Picture of Your ID.
To unfreeze your Venmo account, you must submit a few documents to verify your identity. You will have to provide a picture of your credit card, driver’s license, and passport. You will have to send a government-issued ID with a photo and signature.
2. Transfer Funds from Your Bank Account to Venmo
Another way to unfreeze your Venmo account is to transfer funds from your Bank account to your Venmo account. To transfer funds from your bank account to Venmo, or vice versa, – on the Venmo app, go to your profile tab.
Then click Transfer Funds. Next up. Please enter the amount you want to transfer and select where to send it (yourself, a friend, or a business).
Note that transfers between Venmo and your bank account take 1-3 business days. This depends on the bank and how much money is being transferred. You can also cash out directly from your Venmo balance into your debit card.
You can also cash out from your Venmo balance into your linked credit card as long as there’s enough balance.
3. Make Sure You Have Enough Money in Your Venmo Account.
Do you have enough money in your Venmo account, linked bank account, or credit card to cover the payment? But still, receive an error message? Then we recommend checking that all of your info is correct.
If not, log out of Venmo and log back in using the same email address. You may need to update your profile settings after logging back in to reflect any changes on the app.
To update basic information such as name, birthday, and phone number: tap Account > Profile. Then choose Edit Profile at the top right corner of the screen.
And to change security questions: tap Account > Settings. Then click on Security Questions at the bottom right corner of the screen.
- Why has my Venmo account been frozen? Your Venmo account may be frozen due to suspected fraudulent activity, a dispute or chargeback claim, unusual activity, or a violation of Venmo’s user agreement.
- What happens when my Venmo account is frozen? When your Venmo account is frozen, you can’t send or receive money and may have difficulty accessing funds currently in the account.
- How long does it take to unfreeze a Venmo account? The duration depends on the reason for the freeze and how quickly you can provide the necessary information to Venmo. It may take anywhere from a few days to several weeks.
- How can I prevent my Venmo account from getting frozen? Always keep your contact information updated, be cautious of suspicious activities, and maintain a good transaction history to reduce the chances of your account getting frozen.
- Can I contact Venmo to unfreeze my account? Yes, reaching out to Venmo Support is the first step you should take if your account gets frozen.
The Venmo account is a great way to send and receive money. Unfortunately, sometimes things go wrong, and your account may become frozen.
This is why we explain how to unfreeze a Venmo account if it gets locked by mistake. Please contact them if you need help with this process or want Venmo to review your frozen account. You can reach out to Venmo at support@Venmo.com.
If your Venmo account is frozen, you should follow our steps above to unfreeze your Venmo account. This process can take up to 30 days.
But it’s worth it to avoid paying fees on your transactions. You can also avoid having a negative balance in your account.