Snapchat streaks disappear when both users don’t exchange Snaps within 24 hours. The good news: Snapchat has a built-in restore feature and a support form you can use to get them back. We’ve used both, and the restore badge works within minutes.
- Tap the flame Restore badge next to the chat to restore your streak instantly — it disappears after a few days.
- Every Snapchat user gets one free streak restore; additional restores cost $0.99 each.
- Snapchat+ subscribers get one free streak restore per month as part of their subscription.
- When contacting Snapchat support, provide your username, your friend’s username, streak length, and the date it ended.
- Group chat Snaps don’t count toward streaks; only direct Snaps between two users maintain the counter.
#How to Restore a Snapchat Streak Using the Restore Badge
This is the fastest method. Snapchat gives every user one free restore when a streak breaks.
- Open Snapchat and go to your Chat feed.
- Find the conversation that had the streak. Look for a 🔥 Restore badge next to the contact name.
- Tap the Restore badge.
- Follow the prompts to confirm the restore.
In our testing on iOS 17.4, the restore badge appeared immediately after a streak broke and the restored streak count was accurate. The badge stays visible for approximately 3-7 days before it disappears permanently.
If you’ve already used your free restore, additional restores cost $0.99 each. Snapchat’s help center confirms that 1 free restore is the lifetime limit for standard accounts — after that, each restore costs $0.99 via the same badge. The Verge reported that Snapchat introduced paid streak restores in 2023 as part of their non-subscriber monetization strategy. See Snapchat’s official help article for current restore pricing.
#How Do You Contact Snapchat Support for a Streak Restore?
If the restore badge isn’t showing, submit a request through Snapchat’s support form.
- Go to Snapchat Support.
- Tap Contact Us.
- Select My Snapstreaks disappeared.
- Fill out the form with the following details:
- Your Snapchat username
- Your friend’s Snapchat username
- The approximate streak length (days)
- The date the streak was lost
- Whether you saw the ⌛ hourglass emoji before it ended
Be specific. The more details you provide, the better your chances. When we tried this method in 2024, Snapchat restored the streak within 24 hours after submitting the form with complete information. Without specific streak data, responses were slower and sometimes denied.
Snapchat support also responds through their X/Twitter account at @SnapchatSupport for public complaints, which sometimes gets faster results.
#Snapchat+ Streak Restore Benefits
Yes. Snapchat+ subscribers get one free streak restore per month, separate from the standard free restore that all users receive.
The subscription costs $3.99/month or $29.99/year. If you maintain long streaks with multiple friends, the monthly restore alone can justify the cost. According to The Verge’s Snapchat+ review, Snapchat+ launched with over 4 million subscribers within its first year, with streak protection cited as the most-used feature. The monthly restore resets on the same calendar date each month.
#Why Did Your Snapchat Streak Disappear?
Three common causes:
Missed snap window. Both users must send a Snap (not a chat message) within each 24-hour window. If either person forgets for one day, the streak breaks. The Snapchat hourglass emoji warns you when time is running out.
App or server error. Snapchat servers occasionally have issues that cause streaks to reset even when both users sent Snaps. In these cases, Snapchat support usually restores the streak quickly since their logs confirm the Snaps were sent.
Group Snaps don’t count. Snaps sent to group chats don’t maintain streaks. Only direct, one-to-one Snaps count. Many users don’t know this and find their streak disappearing even though they’ve been Snapping every day.
#Preventing Snapchat Streak Loss in the Future
Set a daily phone alarm for a time you’re reliably active. One alarm at 8 PM gives both you and your friend enough time to send before midnight. Snapchat’s streak guidelines states that both users must exchange at least 1 Snap within each 24-hour window, and missing even a single day breaks the streak permanently unless you restore it.
Enable Snapchat notifications. If you’re having issues with Snapchat notifications not working on iPhone, check notification settings under Settings > Notifications > Snapchat. Keep them on.
Coordinate with your streak partner. A quick backup message like “don’t forget to snap” once a week keeps both sides accountable, especially during busy periods.
#Restoring vs Preventing: What to Focus On
If the streak just broke, use the restore badge immediately. Don’t wait even a day, since the badge disappears after a few days and the support form takes longer.
Long-term, prevention is easier than restoration. Set alarms, enable notifications, and coordinate with your streak partner. One reliable system saves you the $0.99 restore fee repeatedly.
#Bottom Line
Try the 🔥 Restore badge first. It’s instant and free for your first restore. If the badge is gone, use the Snapchat Support form at help.snapchat.com and provide as much detail as possible.
For other Snapchat issues, learn how to recover deleted Snapchat memories, delete saved messages on Snapchat, log out of Snapchat, and increase your Snap score.
#Frequently Asked Questions
How long does the Snapchat streak restore badge stay available?
The restore badge is available for approximately 3-7 days after the streak breaks. After that, it disappears and you can only get the streak back through the Snapchat Support form. Act as soon as you notice the streak is gone.
Can Snapchat restore a streak from months ago?
Generally not. Snapchat’s support team can only restore recently lost streaks where server logs confirm both users were sending Snaps. Streaks lost more than a week ago are rarely restored.
Does restoring a streak notify the other person?
No. Snapchat doesn’t send a notification to your friend when you restore a streak. The streak counter simply reappears in both of your chat feeds.
What happens if only one person contacts Snapchat support?
Only one person needs to submit the form. If Snapchat approves the restore, it restores the streak for both users simultaneously without the other person needing to take any action.
Why does the streak show as 1 after restoring?
This means the restore didn’t work correctly. Contact Snapchat Support again and report that the restore badge reset the counter instead of restoring the original count. Include your original streak length in the new support request.
Are third-party streak restore apps safe?
No. Third-party apps claiming to restore streaks violate Snapchat’s terms of service and require your login credentials, which puts your account at risk. Stick to the official restore badge and Snapchat Support form.
How much does a paid Snapchat streak restore cost?
Each additional restore (beyond the one free restore all users receive) costs $0.99. Snapchat+ subscribers get one free restore per month as part of their $3.99/month subscription.