Securing a SHEIN Refund Without Returning: A Guide


By Jack Lin

Update on

How To Get A Refund On Shein Without Returning
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“Can someone explain how to get a refund on SHEIN without returning? Is it even possible? I saw some discussions about this on various platforms but wasn’t able to grab a clear idea. I appreciate it if an expert can clear this matter out.”


The majority of SHEIN customers have had significant challenges, including those associated with order delivery and returns. SHEIN provides a straightforward explanation of its refund and return policies. However, its slow response times can make customers uneasy.

However, the outcome is not always foreseeable. The return policies of SHEIN are surprisingly convenient. Compared to competing platforms, this is a major selling point for SHEIN. Have you ever been in this situation? If so, you know how confusing it can be when something looks so good to be true.

It’s natural that you would look for answers online. Since you’ve come this far, we’ll explain how to get a refund on SHEIN without returning.

Besides, let’s dive deep into SHEIN’s operations in the USA. Find out where is SHEIN located in the USA, their shipping process, and where the brand originates from.

Why Do They Offer a Refund Without Necessarily Returning Items?

When the expense of attempting a return pickup exceeds the item’s value, SHEIN issues a reimbursement without returning it.

This typically occurs when the customer incurs less of a financial loss on the purchase. It is true that the return process necessitates additional resources like a delivery person and transportation. However, SHEIN opts to refund the user’s money and let them keep the item.

A statement is also presented by SHEIN. It says that you can keep the respective item and you don’t have to return it. That means you don’t have to send the item back in order to get your money back. You need not worry.

SHEIN Refund

Also, there will be no negative consequences if you receive a refund without first returning the supplied order. This kind of thing has happened to a lot of users, and it’s left them baffled for days. However, no one can dispute SHEIN’s generosity in putting the feelings of its customers first.

Besides, in this article, you can uncover the definitive Shein Sizing Guide for locating your ideal size. Obtain precise measurements and gain invaluable advice for selecting the perfect fit on Shein.

The Process is as Follows

Well, you downloaded the SHEIN app and afterward placed an order for some clothing. And then, when it finally arrives, you discover that the quality was quite poor. Or, you find out that it was not at all what you had hoped for.

In the former scenario, you can expect a one-of-a-kind response from SHEIN. In fact, this is an unusual feature for online retailers to offer. Their openness piques your interest but makes you wary since you think they might be spammers. The modern world of Internet shopping and financial transactions is undoubtedly terrifying.

A typical customer would understandably become anxious under similar circumstances. Since we can’t control the outcome of the situation, we should assume the worst if something unusual occurs. However, you shouldn’t worry about it. This is a very straightforward and pleasant scene. Simply put, SHEIN does not appreciate being bothered with routine returns.

Also, let’s embark on the path to unveiling the steps towards earning a SHEIN ambassador title, gain insights into the financial prospects associated with the role, and navigate through the effective strategies that lead to success in this gratifying digital position.

So, How to Get a Refund on SHEIN Without Returning?

Well, you are here because you wonder “how to get a refund on SHEIN without returning,” aren’t you? It comes down to the below scenario.

To get a refund from SHEIN without necessarily returning, the value should be too low. So, from SHEIN’s point of view, arranging a special delivery for the respective item is not worth it.

Now obviously, this doesn’t apply to every single return. However, SHEIN doesn’t accept returns for the vast majority of low-priced items that only come in a single package. Instead, they issue a refund right away.

In addition, let’s embark on a captivating journey through the ‘Cider vs. Shein‘ debate in this article! Immerse yourself in our comprehensive comparison to discover the ideal platform that caters to all your fashion desires.

So, What Makes It Possible for SHEIN to Offer Its Customers Such a Warm and Fuzzy Service?

Only extremely rare cases will result in SHEIN not requesting the return of the item. And it has nothing to do with how much the item costs.

Let’s imagine several customers in the same area have requested a refund. Let’s assume that the item’s value is only a few dollars. If so, SHEIN will make every effort to process the return and provide you with the return label.

Let’s think that you have ordered a costly and trendy piece of clothing from SHEIN. Then, you have decided to return it. In that case, the app would provide you with a return label. If you want your money back in full, you must return it. That said, returning damaged products may not work, and you may not be refunded.

So, if you wonder how to get a refund on SHEIN without returning, here’s the process to follow.

  • Returns are available for every product that’s delivered in 15 days.
  • SHEIN comprises many products for which returns are not accepted.
  • You are able to exchange the order and claim a new product within 40 days.
  • SHEIN doesn’t necessarily accept returns of items that are already used, damaged, or worn. They expect the respective item to be in its original condition with the original packaging.
  • You are asked to provide the receipt of the respective order if you want to return the package. But in many cases, returns can be done even if you don’t have the receipt.
  • The refund will be credited within 48 hours or 7 days through their SHEIN wallet. No shipping rates will be included in the refund.

Following these guidelines will greatly increase the likelihood that your refund request will be approved. Thankfully, SHEIN’s return policy is among the simplest in the industry. To locate your purchase, simply sign into the mobile app of SHEIN and tap the “My order” button.

After selecting the desired order, hit the “Return” button. Finally, hit the “Submit” button.

SHEIN Refund

That’s it; now, just wait for a SHEIN employee to arrive with your gift.

And that’s how to get a refund on SHEIN without returning.

When Do You Become Eligible for a SHEIN Refund Without Returning Items?

SHEIN is a massive online marketplace that handles a great number of orders daily. That’s why it shouldn’t be surprising if they take any measures necessary to cut down on the job load.

They aren’t as excited about product returns as you might think. The procedure is massive, requiring a lot of time and effort.

Therefore, they probably wouldn’t want the order to be returned if the thing you received was:

  • Damaged
  • Damaged beyond repair
  • Of low quality
  • Or otherwise not what you’ve expected.

If you find yourself in the enviable position of keeping the respective order, don’t freak out.

Is It a Scam to Get Refunds Without Returning Items on SHEIN?

Is It a Scam to Get Refunds Without Returning Items on SHEIN

SHEIN’s policy of issuing refunds to clients without requiring them to send back the purchased item isn’t a fraud. Depending on the circumstances, SHEIN customers can keep the box they intend to return. Within 7 days, you should receive your reimbursement. You should see your money in your SHEIN wallet within 2 days if a refund is not requested there.

The goal behind giving customers a choice like this is not malicious. Instead, SHEIN may prevent the hassle and cost of processing customer returns in this way. In addition, they’ll take returns for certain items and even have a courier come pick them up from you.

Why Does SHEIN Let You Keep the Item?

SHIEN allows you to keep returns so that you can increase your positive feedback from customers. Customers are more likely to return items to SHIEN if they are given the option to keep them.

Such gestures of goodwill are effective for many businesses. Obviously, such gestures can boost their standing in the eyes of their customers and bring them more business. Maintaining solid connections with customers is crucial to the success of any online store. Because of this, SHIEN has shifted its business strategy.

SHIEN’s large inventory is another consideration in why the company lets customers keep returns. It’s easier to let a consumer keep an item than to try to resell it after it’s been returned. Whether or not you get to keep returned items upon a return may also depend on the item’s value. Rather than having to refill a low-value item, SHIEN would often just let you keep it.

Do You Have to Return an Item if SHEIN Decides to Refund?

Do You Have to Return an Item if SHEIN Decides to Refund

If SHIEN has provided a refund without requiring the item to be returned, you should not send it back. You are supposed to take advantage of this rare opportunity. It may feel odd to take advantage of this offer. In fact, only a few online stores will let you keep a refunded item.

It is true that it sounds pretty unusual. However, you should capitalize the offer and retain the item you returned to SHIEN for reimbursement. Donate or sell the thing you purchased with your refund if you really don’t want it.

Without a valid return shipping label, SHIEN will not accept your package and will return it to you. SHIEN cannot accept returns without the correct return shipping details. Let’s assume that you have not provided the proper paperwork. In that case, the returned item(s) will be shipped back to you (the customer).

Can You Get a Full Refund from SHEIN?

All returned items will be refunded in full by SHIEN. The SHIEN system does not allow for prorated refunds. Your right to a complete refund isn’t affected by any wear or damage to the item that is returned. Due to the lack of a mechanism to grant partial refunds, all refunds from SHIEN are given in full.

Also read: StubHub refund policy & other things.

Frequently Asked Questions (FAQs)

SHEIN accepts returns within 45 days of purchase. Items should be unused, undamaged, and in their original packaging with all tags attached.

This can happen due to various reasons. Primarily, the cost of processing a return may exceed the item’s value. It’s also a customer satisfaction strategy. Additionally, environmental considerations and legal compliance play roles in this decision.

A refund without a return saves customers from the hassle of packing and shipping the item back. It also adds a layer of trust and satisfaction, potentially leading to more purchases in the future.

Preventing unnecessary returns helps reduce carbon emissions from shipping and handling processes. It’s an indirect way for SHEIN to minimize its environmental footprint.

Yes, due to hygiene concerns, certain items like lingerie, swimwear, and beauty products are typically non-returnable.

Yes, SHEIN refunds the full amount for items eligible under its return policy. The refund includes the item’s cost and the original shipping fee.

SHEIN processes refunds within a week of approving the return request. However, the duration for the amount to reflect in your account may depend on your bank’s policies.


So, that’s all about how to get a refund on SHEIN without returning the item.

Despite their strict conditions, SHEIN is one of the very few platforms that offer such a service.

The main purpose of introducing such a return policy is to increase the credibility of their platform.


10 years of experience in information and computer technology. Passionate about electronic devices, smartphones, computers, and modern technology.