Filed Under: Apps

Your Guide: How to Change Email on Shein


Written by Jack Lin

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How To Changing Email On Shein

When it comes to online shopping, SHEIN has established itself as a popular platform offering a diverse and fashion-forward range of apparel, accessories, and beauty products.

Catering to various demographics, including women, men, and children, and accommodating all body types with a plus-size and curve range, SHEIN boasts an inventory exceeding 20,000 items.

This article guides you through the process of changing your email on the Shein app, ensuring a seamless user experience.

How to Change Email on Shein App

Looking to modify your registered email on the Shein app but unsure of how to proceed?

Despite the Shein app’s restriction on directly changing the registered email, updating your email address is a manageable process.

This article provides a comprehensive walkthrough on how to change your email address in the Shein app.

Besides, if you’re considering embarking on the journey to becoming a SHEIN ambassador and earning income, this comprehensive guide is an essential read for you.

Is Altering Your Registered Email on Shein Possible?

Regrettably, the answer is no. Shein doesn’t permit a direct modification of the email you used to register your account on the app.

Nevertheless, if your current email address is now out of your reach and you require a change, we will be exploring an alternative solution for you – the creation of a new account.

Also, within this article, you have the opportunity to delve into the comprehensive Shein Sizing Guide, a resource crafted to assist you in finding your perfect size. Acquire accurate measurements and garner invaluable insights for picking the most suitable size on Shein.

Comprehending the Constraints of the Shein App

Shein App

Before attempting to modify your registered email on the Shein app, it’s crucial to grasp the app’s limitations.

The app does not permit an in-app email change, necessitating the deletion of your current account and the creation of a new one with your updated email.

And if you wonder does Shein take Apple Pay, or are there other alternatives? Let’s explore it in this article.

Updating Your Email on Shein: Step-by-Step Guide

Step 1: Terminating Your Shein Account

To terminate your account, adhere to the following sequence:

  • Access your Shein account > Proceed to Settings ⚙️ > Select “Account Security“.
  • You’ll be offered two choices: alter your password or terminate your account
  • Opt for “Delete Account“.
  • Accept the terms and conditions and click “Continue“.
  • Choose a reason for deletion, then tap “Next“.
  • An OTP will be dispatched to your email. Enter the OTP to successfully deactivate your account. After three days, your Shein account will be disabled. If you haven’t received a confirmation, re-login to abort the request.
Terminating Your Shein Account

Step 2: Establishing a New Shein Account with a Fresh Email Address

To generate a new Shein account with a new email address, adhere to these steps:

  • Download the Shein app from the App Store or Google Play Store.
  • Click on the “Sign Up” button.
  • Input your new email address and other requested details.
  • Abide by the prompts to finalize the sign-up process.
Shein Sign Up

Why is Updating My Email on the Shein App Challenging?

Several plausible reasons might explain your struggle to modify your email address:

  1. Confirmation Issue: If you updated your email address but haven’t verified it, check your inbox for a confirmation link. Following the provided steps will update your information.
  2. Redundancy/Duplicacy: Having multiple accounts can lead to email overlap. Create a new account with the desired email address and then delete the old one if this happens.
  3. Incorrect User Credentials: Ensure the accuracy of the login details you provide, or you might face difficulty accessing your account.
  4. App Issues: Overloading your phone with extraneous data could cause glitches in the app.
  5. App or Phone’s Cache: Overaccumulation of unneeded files can clog your cache, causing issues.
  6. Internet Connectivity Issue: Insufficient internet connection can lead to numerous technical problems.

For persistent issues, consult your internet service provider (ISP).

Regularly Encountered Queries

Here are some common inquiries about altering email on the Shein app:

A: Unfortunately, the Shein app does not support in-app email alteration. You’ll need to deactivate your current account and generate a new one with a different email address.

A: Yes, deactivating your Shein app account will lead to the loss of your previous order history. However, you can still access your order history by logging into your Shein account on the website.

A: Absolutely; you can use the same phone number for your new Shein app account.

A: No, deleting your account will result in the loss of all accumulated points. Points are tied to the account and cannot be transferred.

A: Once deleted, a Shein account cannot be restored. You will need to create a new account using a different email address.

A: Unfortunately, Shein does not currently support the merging of two accounts. You’ll need to manage your accounts separately.

A: After you submit the request for account deletion and confirm it via the OTP sent to your email, your account will be deactivated within three days.

A: Yes, deleting your Shein account will erase your order history and tracking information. It’s recommended to note down any tracking numbers or important information before deletion.

A: No, once your account is deleted, it is permanently removed and cannot be reactivated. You will need to create a new account with a different email.

A: No, once your account is deleted, you will no longer receive any communication from Shein associated with the deleted account.

Concluding Thoughts

In summary, the process of changing your email address on the Shein app, though slightly indirect, is straightforward and manageable. The key steps involve deactivating your current account and creating a new one using the updated email address.

If you encounter any challenges or require further assistance with changing your email on the Shein app, don’t hesitate to engage with Shein’s customer support team. They are readily available to address your concerns and ensure your online shopping experience remains enjoyable.


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