How to Cancel Grubhub Orders: A Step-by-Step Guide


By Jack Lin

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Cancel Grubhub Order
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There are many individuals who want to know how to cancel Grubhub orders due to various reasons.

If you are one of them and wonder how to cancel an order on Grubhub, keep reading. We will explain the easiest ways to get it done.

These days, almost everyone wants to place their meal orders online, which is why Grubhub has become so well-liked. Assuming everything goes according to plan, what happens if something goes awry and you need to cancel an order?

You may cancel any Grubhub order, request a refund, and more by reading this article. In other words, this article explains all you need to know about Grubhub.

How to Cancel an Order on Grubhub?

Let’s imagine you’ve placed an order for food and now wish to cancel it. It’s no issue at all. Orders placed via Grubhub can be canceled at any time. You may also make changes to your order after you’ve placed it, such as deleting or adding products.

Here are the steps on how to cancel an order on Grubhub.  

  • Navigate to the link called “See all Orders.” This specific option is located on the right-hand side, so you can find it easily. Alternatively, go to the Orders menu on the left.
See all Orders on Grubhub
  • Select the order you want to alter or cancel from the list that appears.
  • Once you have done that, you can cancel the Grubhub order by clicking the Cancel button. If you’re canceling, be sure to include a rationale and specifics about the problem.
cancel Grubhub order
  • That’s all there is to cancel your order. However, there’s one important thing you should remember. You won’t be able to change or cancel your order after it has been placed.

This is the legitimate method for canceling Grubhub orders. However, it’s not the most convenient for the eatery. You may even contact the respective restaurant and request to cancel that order as well if you choose to.

method for canceling Grubhub orders

How to Cancel an Order on Grubhub Mobile App?

If you wonder how to cancel Grubhub orders using its mobile app, read this section. To cancel a Grubhub order, simply find the order in the app and tap “cancel.”

You will not be able to accomplish this if it has been a long time since the order placement. So if you want to know if you may cancel it and obtain a refund? In that case, you can call the restaurant.

Here’s How to Cancel a Grubhub Order through the App

  • Make sure you’re signed in to the Grubhub app before you order anything. At the bottom, please click on the Orders tab.
Grubhub Order on Mobile App
  • Delete the specific order by selecting it from the drop-down menu.
Delete the specific order
  • To cancel an order, tap just on your Order Details menu and then choose the option “Cancel.” If you must cancel, please provide a reason and click “Submit.”
Cancel Grubhub Order on Mobile App
  • Are you having any issues in canceling the order? If so, the option of contacting the restaurant or calling the restaurant directly is the solution.

In addition, if you wonder how to delete a Grubhub account, you should check out these guides.

How to Claim Refunds Through Grubhub?

Regardless of how you canceled your order, you won’t automatically be refunded for the money you spent. That means it applies to orders that are placed through the app or by calling the restaurant directly. Grubhub’s official app is included in this.

To get your money back, you should contact Grubhub customer service.

Mentioned below is how to do that.

  • Get in touch with us at +1 (877) 585-1085.
  • Call a customer service representative and describe the problem.
  • Inquire about a refund.
  • Wait for an email response from Grubhub (make sure that you check your spam folder.)

Grubhub’s formal return policy applies to any order that has gone wrong. Therefore, you should remember that before placing an order.

For instance, it applies to any order that has come late, hasn’t been delivered, or is just plain terrible. There is no guarantee that you will get a refund just because you’ve decided to cancel the order.

The best strategy to increase your chances of getting a refund is to contact the restaurant. Then, you can tell them to halt the production of your meal. Grubhub’s customer service representative should know all of this.

To get a refund, first, you have to cancel the purchase on Grubhub. After that, you should contact Grubhub’s customer assistance.

If this is the case, you may be entitled to a refund. There are, of course, no assurances. And that’s how to cancel a Grubhub order and get a refund.

Canceling a Customer’s Order Using Grubhub

You’ll need to contact their customer service if you’ve accepted an order from Grubhub and want to cancel it.

However, you don’t have to welcome every single order. By pressing the red Stop taking orders button, you may temporarily halt orders from coming in.

Canceling a Customer's Order Using Grubhub

By the way, let’s learn more about how to Cancel Free Trial on Adobe easily.

Frequently Asked Questions

Mentioned below are the frequently asked questions about canceling a Grubhub order to give you a better idea.

Besides, for any user, it can be handy to know how to cancel a DoorDash order; here are the different ways to cancel orders on Doordash and get a refund.

Who Can Use Grubhub?

Customers, restaurants, and couriers are all Grubhub’s customers. There is no better way to bring them together than by providing excellent service.

Grubhub’s website or app allows customers to go through a list of nearby eateries before placing an order. This can be paid for online or with cash when the food is delivered.

The restaurant receives the notification of the order and either rejects or accepts it depending on their availability. In the meantime, the meal is being delivered to a client by a nearby courier.

Deliveries may be accepted or rejected by couriers. It’s a simple concept made more complex by the lack of a service like Grubhub.

How to cancel Grubhub orders before they deliver them?

A Grubhub app or website may be used to cancel an order. After completing this action and calling the restaurant, you should advise them that you’ve canceled the order. They’ll tell the courier of the cancellation via phone.

However, you will not be entitled to a refund as a result of this. Make sure to get in touch with Grubhub customer service and explain your problem. There’s a chance you can get your money back.

Will Grubhub pay for the orders that are canceled?

As a courier, assume that the meal order is canceled after you’ve picked it up. In that case, you’ll still get the whole amount offered (including any tip, if applicable).

Will Grubhub offer refunds?

Disputed orders will be refunded by Grubhub. Incorrect orders, late orders, missing orders, and other difficulties are all a result of this. However, Grubhub’s customer service must be contacted if you expect to get a refund.

Is it possible to cancel Grubhub orders through your phone?

Yes. Simply call the Grubhub customer support line at 1-877-585-1085 to talk with a Grubhub representative about canceling your order.

Please contact or call 800-905-9322 ext 2 to cancel Grubhub corporate accounts orders.

You will receive rapid assistance. Your order will be easier to identify if you have all of your account information handy at all times. Assume that the respective restaurant began cooking your food.

In that case, you might not have the ability to cancel the respective order. It’s possible to obtain a refund over the phone if something bad happens with your transaction.

I cannot cancel a specific Grubhub order; why is that?

In most cases, there’s one common cause behind this. You won’t be able to change or cancel the Grubhub order if the restaurant has already begun processing.

Once they have started processing the order, you cannot cancel the Grubhub order. The order cancellation window will be closed.

How can I contact Grubhub’s customer service?

The contact number of Grubhub customer care is 1-877-585-1085. If you still have a problem, you may reach out to Grubhub using their contact us page.

What if nobody has picked up my order on Grubhub?

No matter how long it takes, Grubhub will put your order on hold until a Grubhub driver is assigned. After a considerable amount of time, if no one accepts your order, Grubhub will cancel it.

Eventually, you can get a refund as well. Grubhub will also compensate the respective restaurant if the dish has already been made.

And those are the questions about how to cancel the Grubhub order.


As you will be able notice, canceling orders on the Grubhub platform is a simple process. It is all about following the instructions as guided above.

To get a refund, you must tell the restaurant right once and contact Grubhub’s customer service. So, that’s about how to cancel an order on Grubhub.

Have you been able to cancel your order successfully? Have you encountered any difficulties? Let us know if you have any other queries related to this matter.

Also, please let us know your honest opinion about the Grubhub platform. We would love to hear from you and accept your valuable input.


10 years of experience in information and computer technology. Passionate about electronic devices, smartphones, computers, and modern technology.