Filed Under: iPhone, Repair

How to Fix Verizon Voicemail Not Working: Reasons and Solutions


Written by Jack Lin

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Verizon Voicemail Not Working

You might become frustrated if your Verizon voicemail is not working for some reason or another.

If you want to overcome this issue, this article explains the most practical solutions.

So, go ahead and read this article to fix this issue on your own.

Possible Reasons Why Verizon Voicemail Not Working?

There are a couple of different reasons for this error to occur. Mentioned below are the reasons for your information.

Besides, if you are experiencing the Verizon WIFi not working issue, let’s figure out why and how to fix the Verizon with no internet error.

● Network Bug

This malfunction is brought on by the network configuration on your device. Such an error can prevent your voicemail messages from being delivered successfully.

● Application Error

Sometimes the program you’re using can be a pretty older version or have corrupted data.

In certain circumstances, the application may be beneficial, while in others, it may be detrimental, depending on the device.

● Update Bug

The most recent updates to iOS are also a factor that can cause some errors. As a result, some apps installed on the programs on your phone may become unusable.

It will no longer be possible for users to use the application. This is specifically true for those who have an iPhone X.

Also, if you wonder what this number is no longer in service text means, read this article carefully to figure out why this happens when you call someone.

Solutions to Try

You can try calling *611 and asking Verizon with the expectation of verifying that you have a voicemail feature.

After that, you can ask Verizon so that they will reset your voicemail. Their technicians will do that after discovering that your Verizon voicemail isn’t functioning properly.

In addition, assume that you are calling from a landline phone. In that case, you can connect to Verizon by dialing 1-800-922-0204. Nevertheless, you can also try changing your password to correct the problem.

So, are you searching for further viable solutions to address this issue? That means you want a solution because your Verizon Voicemail is not working as expected.

If that’s the case, keep reading to find out everything there is to know about them!

01. Call Their Customer Service As the First Solution

You can check with Verizon customer care as the first solution. All you need is to call their customer care desk at 1-800-922-0204

This is applicable if you’re using a fixed phone line (land phone). However, if you use a smartphone with a Verizon connection, you can dial *611 using it.

In addition, you need to request that they reset the voicemail. As a result, you can perform the voicemail setting process once more. If the reset does not solve your issue, you will need to repeat the process until it does.

So, that’s the first solution you should try if you experience the “Verizon voicemail not working” error.

02. Change the Password of Your Voicemail Profile

Changing the voicemail password using the official website of Verizon is yet another easy solution.

As we are aware, many users found this solution to be useful when their Verizon voicemail is not working. The good news is that the process only takes a few minutes to complete.

You should also access your voicemail profile and retrieve your messages online. Once you have successfully logged in with your new password, this can be done. That will help you overcome the Verizon visual voicemail not working error.

03. Create a Temporary Password for Your Voicemail Online

You can attempt to resolve the problem by generating a temporary password for your Voicemail online.

Once you have done that successfully, the voicemail will be able to reset and start operating normally once more. Hopefully, this will address the error “Verizon voicemail not working.”

04. Reset Your Voicemail Password Using the Mobile App

Reset Your Voicemail Password Using the Mobile App

Install the app called “My Verizon” on your device. After that, you should change your password using the My Verizon app.

This is the method that works best for the vast majority of users. In addition, it will enable you to access the voicemail in a matter of seconds.

05. Reset the Network Settings

Resetting the network configuration on your smartphone is another option if your Verizon Voicemail is not working. This process takes only a few minutes to complete.

All you need is to follow the steps in our easy-to-understand guide that we have provided below. Then, you can reset the network configuration on the respective Verizon device.

  • First, go to “Settings” and select “General.”
  • After that, go to “Reset.”
  • Then, you should go to the “Reset Network Settings” option. You can then click on it.
  • After that, you should open your voicemail option and complete the reset.
Reset Network Settings

06. Toggle Airplane Mode

You might also try switching between airplane and regular modes to see if that helps fix your voicemail.

Switching between airplane and regular mode can enhance signals if there is a problem with your connection. That means it can boost both strength and quality.

However, it would be best if you waited approximately one minute after activating the Airplane mode using the toggle switch. After that, you can turn it off.

Toggle Airplane Mode

07. Remove the App Called Visual Voicemail

You may easily delete the app if you are experiencing problems with your visual voicemail.

That means you should delete the visual voicemail app from your device and then reactivate the feature. You can do that easily by going into the settings menu.

In addition to that, carrying out this activity won’t take more than a few minutes. After that, you can accomplish it by completing the instructions that are outlined in the following lines.

  • First, you should delete the visual voicemail app from your device.
  • After that, you should go to the app called “Phone.”
  • Then, you can see three dots at the top of the application.
  • After that, you should go to the “Settings” option.
  • You can then select the option called “Voicemail.”
  • Now, you should turn on the option called “Visual Voicemail.”
Remove the App Called Visual Voicemail to Verizon Visual Voicemail Not Working

As we believe this should fix the error and get your Voicemail feature back in action.

08. Reset the Device in Question

The next solution is to reset the device that’s in question. If you are having problems with your device’s Verizon voicemail feature not working, just reset your phone.

However, this will be a hard reset, which would delete a significant amount of data off your device.

To execute this hard reset action, simultaneously press and hold the power and volume down buttons. Then, your phone will switch off after a few seconds has passed.

After turning off the device, you can try turning it back on, which should resolve the issue.

Resetting Verizon Voicemail

You can reset your Verizon messages through a fixed telephone line or a Verizon mobile. If not, you can use the official Verizon website or the My Verizon app on your mobile device.

In addition, resetting is an option if you phone Verizon’s Customer Service. All you have to do is to mention that you need to “Reset voicemail password” whenever it is prompted.

Does It Cost Money to Use Verizon Voice Mail?

The basic voicemail service provided by Verizon is free. You should know that it is included as a feature for free in your service.

However, getting voicemail messages will count toward the data limit of the plan you have purchased.

On the other hand, Verizon also provides Premium Visual Voicemails, which costs 2.99 USD per month. And that is for each line. Also, you will be able to use Voicemail to Text for an additional monthly cost of 2.99 USD.

This applies to iPhone users. Both of these services are available to Verizon customers.


Q1: Why is my Verizon voicemail not working?

A1: There are several possible reasons for Verizon voicemail not working, including network connectivity issues, incorrect voicemail settings, outdated carrier settings, software glitches, or conflicts with other applications on your device.

Q2: How do I update my carrier settings?

A2: To update your carrier settings, go to the Settings app on your device, select “General,” and tap on “About.” If an update is available, follow the prompts to install it.

Q3: Will resetting network settings delete my Wi-Fi passwords?

A3: Yes, resetting network settings will remove your saved Wi-Fi passwords and Bluetooth connections. Make sure to note down any important information before proceeding.

Q4: How can I disable call forwarding on my Verizon device?

A4: Open your Phone app, access the settings or options menu, and select “Call Forwarding.” Ensure that it is turned off.

Q5: What should I do if none of the troubleshooting steps resolve my voicemail issue?

A5: If you have exhausted all the troubleshooting steps mentioned in this article and your Verizon voicemail is still not working, we recommend contacting Verizon customer support for further assistance.


What can you do if your Verizon voicemail not working? In the above paragraphs, we have explained every possible solution to address that issue.

You can contact customer support and ask for some help before trying advanced solutions.

For instance, you can request that they check if you have voicemail installed on your device before resetting it.

Then, you can request them to reset it. After that, you can reset it to fix the “Verizon visual voicemail not working” error.

In addition, you can try resetting your network configuration or toggling on airplane mode and switching it off.

Moreover, you may change your password using the official website or mobile app to see if it works.


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