Filed Under: How to Repair, Instagram

How to Fix “Upload Failed Instagram Story” Error: 2024 Guide

Jack

Written by Jack Lin

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Instagram Story Upload Failed

Instagram Stories have become an integral part of our social media experience, allowing users to share fleeting moments of their lives with friends and followers. However, the frustration of encountering an “Upload Failed Instagram Story” error can quickly dampen the excitement of sharing. This comprehensive guide will walk you through the common causes of this issue and provide both basic and advanced solutions to get your stories up and running again.

Understanding the “Upload Failed Instagram Story” Error

Before diving into solutions, it’s crucial to understand what Instagram Stories are and why upload failures occur. Instagram Stories are temporary posts that disappear after 24 hours, featuring photos, videos, and interactive elements. When an upload fails, it can be due to various factors, including poor internet connectivity, app glitches, or issues with the content itself.

Instagram Story Upload Failed

Impact on Users

Upload failures can significantly impact user experience, leading to:

  • Missed opportunities to share time-sensitive content
  • Decreased engagement with followers
  • Frustration and wasted time trying to upload repeatedly

Common Causes of Upload Failures

  1. Poor Internet Connection: A weak or unstable internet connection is often the primary culprit behind upload failures.
  2. App Glitches and Bugs: Software issues within the Instagram app can prevent stories from uploading successfully.
  3. Unsupported File Formats: Instagram has specific format requirements for stories. Using incompatible formats can result in upload errors.
  4. Instagram Server Issues: Occasionally, problems with Instagram’s servers can cause widespread upload failures.
  5. Outdated App Version: Using an outdated version of Instagram may lead to compatibility issues and upload failures.

Basic Troubleshooting Steps

When you encounter an upload failure, start with these simple fixes:

Update Instagram to fix Instagram Story Upload Failed
  1. Restart the Instagram App:
    • Close the app completely and reopen it.
    • On iOS, double-tap the home button and swipe up on Instagram.
    • On Android, go to Recent Apps and swipe Instagram away.
  2. Check Your Internet Connection:
    • Ensure you have a stable Wi-Fi or mobile data connection.
    • Try switching between Wi-Fi and mobile data to see if it resolves the issue.
  3. Update the Instagram App:
    • Go to your device’s app store.
    • Search for Instagram and check for available updates.
    • Install any pending updates.
  4. Re-upload the Story:
    • Delete the failed upload from your drafts.
    • Try uploading the story again from scratch.
  5. Switch Between Wi-Fi and Mobile Data:
    • If Wi-Fi is unstable, switch to mobile data, or vice versa.
    • This can help bypass temporary network issues.

Advanced Solutions

If basic troubleshooting doesn’t work, try these more advanced solutions:

Clear App Cache and Data

On Android:

Clear cache on Instagram
  1. Go to Settings > Apps > Instagram.
  2. Tap on “Storage” and select “Clear Cache.”
  3. If issues persist, you can also “Clear Data” (note: this will log you out).

On iOS:

  1. Unfortunately, iOS doesn’t allow direct cache clearing.
  2. Instead, try offloading the app: Settings > General > iPhone Storage > Instagram > Offload App.
  3. Reinstall the app afterward.

Check Instagram Server Status

Use websites like DownDetector to check if Instagram is experiencing server issues. If so, you may need to wait for Instagram to resolve the problem.

Use Instagram Web Version

Try uploading your story through Instagram’s web version at instagram.com. This can bypass app-specific issues.

Convert Video Formats

Instagram supports MP4 and MOV formats for stories. If your video is in a different format:

  1. Use a conversion tool like HandBrake or Adobe Media Encoder.
  2. Convert your video to MP4 or MOV format.
  3. Try uploading the converted file.

Uninstall and Reinstall the App

As a last resort:

  1. Uninstall Instagram from your device.
  2. Restart your device.
  3. Reinstall Instagram from the app store.
  4. Log in and attempt to upload your story again.

Understanding Format Requirements

To avoid upload issues, ensure your content meets Instagram’s format requirements:

  • Video Formats: MP4 and MOV
  • Image Formats: JPEG and PNG
  • File Size: Maximum 4GB for videos
  • Video Length: Up to 15 seconds per segment (longer videos are split automatically)
  • Image Aspect Ratio: Between 1.91:1 and 9:16

Dealing with App Glitches

Sometimes, specific elements in your story can cause upload failures:

  1. Remove GIFs and Stickers: Try uploading without these elements to see if they’re causing the issue.
  2. Force Stop the App (Android):
    • Go to Settings > Apps > Instagram > Force Stop
    • Relaunch the app and try uploading again
  3. Report Issues to Instagram:
    • Go to your profile and tap the menu icon
    • Select Settings > Help > Report a Problem
    • Describe the upload issue in detail
  4. Use Third-Party Apps for Backup:
    • Apps like Later or Planoly allow you to prepare and schedule stories
    • This can be helpful if Instagram is having temporary issues

Preventing Future Upload Failures

To minimize future upload problems:

  1. Keep Instagram Updated: Enable automatic updates or regularly check for new versions.
  2. Maintain a Stable Internet Connection: Use a reliable Wi-Fi network when possible.
  3. Prepare Files Properly: Ensure your photos and videos meet Instagram’s format requirements before uploading.
  4. Understand Instagram’s Terms of Service: Familiarize yourself with content guidelines to avoid upload rejections.

When All Else Fails

If you’ve tried everything and still can’t upload your story:

  1. Contact Instagram Support:
    • Go to Instagram Help Center and look for ways to contact support directly.
    • Be patient, as response times can vary.
  2. Consider Alternative Platforms:
    • Temporarily use other social media platforms to share your content.
    • Once the Instagram issue is resolved, you can cross-post your content.
  3. Practice Patience:
    • Sometimes, issues resolve themselves after a few hours or days.
    • Keep trying periodically, but avoid excessive attempts that might flag your account.

While troubleshooting story upload failures, you might encounter other Instagram-related problems. Here are some common issues and resources to help:

  1. Instagram Filters Not Working: If you’re having trouble with filters, check out our guide on how to fix Instagram filters not working.
  2. Instagram Reels Issues: For problems with Reels, refer to our article on fixing Instagram Reels not working.
  3. Instagram Music Problems: If you can’t add music to your stories or posts, see our solutions for Instagram music not working.
  4. Account Security: If you receive suspicious login notifications, learn how to handle Instagram suspicious login attempts.

Conclusion

While encountering an “Upload Failed Instagram Story” error can be frustrating, there are numerous solutions available. By following this comprehensive guide, you should be able to resolve most upload issues and get back to sharing your stories with the world. Remember to keep your app updated, maintain a good internet connection, and prepare your content according to Instagram’s guidelines to minimize future problems.

As Instagram continues to evolve, it’s likely that the platform will improve its upload reliability and provide more troubleshooting tools for users. In the meantime, stay informed about any changes to the app and don’t hesitate to reach out to Instagram support for persistent issues.

FAQs

How do I report an upload problem to Instagram? Go to your profile, tap the menu icon, select Settings > Help > Report a Problem, and describe the upload issue in detail.

Why does my Instagram story upload keep failing? Common reasons include poor internet connection, app glitches, unsupported file formats, or Instagram server issues.

How can I fix Instagram story upload failures? Try restarting the app, checking your internet connection, updating Instagram, clearing the app cache, or converting video formats to MP4 or MOV.

What file formats does Instagram support for stories? Instagram supports MP4 and MOV formats for videos, and JPEG and PNG for images.

Can server issues cause Instagram story upload failures? Yes, Instagram server problems can cause widespread upload failures. Check sites like DownDetector to confirm if there’s a known issue.

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