Comprehensive Guide to Cider’s Return Policy in 2023


By Jack Lin

Update on

Cider Return Policy
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Understanding Cider’s return policy can be crucial to make the most of your shopping experience.

This all-encompassing manual provides you with all the necessary details, ensuring that both online and offline return processes are effortless and devoid of stress.

Tracing the Origins of Cider

shopcider logo

Cider, a globally recognized clothing brand, was established in 2020 in the vibrant city of Hong Kong. They have since grown a substantial online presence, amassing close to 4 million followers on Instagram.

Operating exclusively online, Cider describes itself as a “social-first fashion brand with a global mind“. They specialize in creating stylish, trend-forward clothing designed to cater to various moods and preferences.

Cider prides itself on its dynamic inventory, with product lines being updated on a weekly basis. This strategy allows them to leverage the efficiencies of a direct-to-consumer marketplace model.

The company’s acute sense of trend forecasting enables them to confidently market products that will be popular and sell quickly, thereby reducing costs and minimizing the surplus of unsold inventory.

What You Need to Know About Cider’s Return Policy

In an ever-evolving digital marketplace, customer satisfaction remains paramount for Cider.

Whether your order doesn’t meet your expectations or you’ve accidentally chosen the wrong item, Cider’s return policy ensures a smooth, hassle-free process.

The Schedule for Returns14 business days
The Procedure for ReturnsBy mail
The Timeline for Exchanges14 business days
The Process for ExchangesBy mail
Refund Processing Time10 business days
How Refunds Are IssuedOriginal payment method or store credit

Details on Return Shipping Fee

Bear in mind the cost of return shipping is your responsibility. Ensure that you securely pack the items for return and dispatch them to our designated warehouse located in Hongkong, China.

The Return Timeline

The window for return is 14 days. This means you have precisely two weeks from the day you receive all your purchased items in a single order to initiate the return process.

As of April 14, 2023, our swimwear items have also been included in the return policy. Keep in mind once your return request is submitted, you must dispatch the return package within a week.

Conditions for Return

We stipulate that all item(s) being returned should be in their original, unworn condition, complete with the original packaging and all tags.

For swimwear, note that the hygiene stickers must be entirely intact to qualify for a refund. We cannot accept incomplete stickers. Items that show signs of being worn, washed, or altered in any way will not be eligible for a refund.

Please remember that the original shipping cost (if any) is typically non-refundable. All communication should be in English.

Besides, if you wonder if Cider is a fast fashion brand, in this article, you will find it out and explore its business model, sustainability efforts, and customer reviews.

Know More About The Essentials of Cider’s Return Conditions

The Essentials of Cider's Return Conditions

Cider’s return conditions may seem stringent, but they’re designed to ensure fairness and efficiency for all parties involved. Here’s a quick run-through of their key conditions:

  1. Sealed and undamaged products: All returned items should be unbroken and in their original sealed condition.
  2. Original packaging: Preserve the original packaging of the product. It plays a crucial role in the return process.
  3. Product tags: Maintain the attached tags on the product. These are essential identifiers.
  4. Purchase bill: Attach the purchase bill with the products. It acts as your proof of purchase, verifying your return claim.

Making a Return with Cider: A Step-By-Step Guide

Making a Return with Cider

Whether you’re using the Cider app or the website, the process for initiating a return is straightforward.

Step-by-Step Instructions for Returns

  1. To start a return, first, download the Cider app or visit the Cider website.
  2. After this, sign in using the email address that was associated with your purchase. From there, proceed to the “Orders” section and select the specific order you wish to return.
  3. Click on the “Confirm Receipt” button to affirm you’ve received the order if you haven’t done so already.
  4. After delivery confirmation, the “Refund | Return” button will appear. Click this to begin the return process.
  5. Follow the ensuing instructions and complete the refund request.

Helpful Hints:

After you’ve successfully submitted your return request, a confirmation email will be dispatched to your registered email address. If it’s not in your inbox, it may have been directed to your spam folder, so be sure to check there.

Consider consolidating your return requests if you have multiple items to return. This could help you save on additional return shipping fees.

Initiating a Return at Cider

  1. To set up a return request, download the Cider app from the official returns portal. Note that returns are currently not accepted via PC or web platforms.
  2. Sign into your account with the email address provided during your purchase. Navigate to the “Orders” section and choose the order you wish to return.
  3. Confirm the receipt of your order by clicking on the “Confirm Delivery” button if you haven’t done so already. Following this, the “Refund | Return” button will be displayed.
  4. Click on the “Refund | Return” button to begin the return process. Adhere to the given instructions and submit your request for a refund.
Login to Cider to view Orders
Initiating a Return at Cider

Tracking Your Refund

Upon the arrival of your returned items at the warehouse, your refund will be processed. The warehouse typically requires three to five days to process returns due to high volumes.

  1. Your credit or debit card issuer will receive the refund within five days following the receipt of the returned item or cancellation request.
  2. If there are issues with the credit being applied to your account, you should reach out to your card’s issuing bank.
  3. After a period of five days, your online payment providers, like PayPal or Klarna, will receive the refund.
  4. Consult your online payment agency regarding when you can expect to see the funds returned.
  5. For purchases made with a Cider Gift Card, the amount will be deducted from your account.

Kindly note that items purchased using store credit from a previous return cannot be returned.

Embracing the Cider Exchange Advantage

Not fully satisfied with your purchase? Cider’s exchange policy could be the ideal solution.

This feature allows you to swap your recent purchase with a product that better suits your needs, provided it adheres to Cider’s return conditions.

Understand the Terms for Cider’s Sale Items

Take note: Cider’s return policy doesn’t apply to final sale items. These discounted products are offered at attractive rates and are not eligible for a return, ensuring that customers benefit from these unique bargains.

Also read: StubHub Seller Fees, StubHub refund policy & other things.

Frequently Asked Questions (FAQs)

At Cider, customers can return their purchases within a 14-business-day window, provided the items are in their original, unworn condition with original packaging and tags.

You can initiate a return request through the Cider app or website by logging into your account, navigating to the ‘Orders’ section, and selecting the ‘Refund | Return’ button for the order you wish to return.

Yes, Cider allows exchanges within 14 business days from the date of receipt. The process for exchange is similar to returns, and the product must meet the same conditions.

Once your return is approved, please allow for a processing time of up to 10 business days for your refund to be completed.

Refunds are provided either through the original payment method used during the purchase or in the form of store credit, depending on your preference.

Cider updates its product lines on a weekly basis, ensuring a fresh and dynamic inventory for its customers.

Yes, Cider is a reputable online clothing brand known for its stylish, trend-forward offerings and substantial customer base.

Cider is a privately held company founded in Hong Kong in 2020. As of now, the specific ownership details are not publicly disclosed.

While both Cider and Shein are popular online fashion retailers offering trendy clothes at affordable prices, they each have unique attributes that distinguish them. Cider prides itself on a dynamic inventory updated weekly and a social-first approach to fashion.

Cider keeps its prices affordable by utilizing a direct-from-the-factory marketplace model. This approach allows the company to only market and sell products that they predict will be popular, thus reducing costs related to overproduction and unsold inventory.

Final Thoughts

The joy of shopping can be dampened by regretful purchases. With Cider’s accommodating return policy, you can shop worry-free, assured in the knowledge that any product which meets their return conditions can be returned.

Happy shopping!


10 years of experience in information and computer technology. Passionate about electronic devices, smartphones, computers, and modern technology.