Filed Under: iPhone, Repair

What to Do When Videos Won’t Play on iPhone


Written by Jason

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What To Do When Videos Won't Play On Iphone

Have you ever found yourself in a situation where videos won’t play on your iPhone? It’s frustrating, isn’t it? But don’t fret! This guide will provide you with some useful insight and practical steps to overcome this issue. Remember, problems are just obstacles waiting for solutions.

Common Reasons Why Videos Won’t Play on iPhone

Let’s begin by diving into the common causes that might prevent your videos from playing on your iPhone.

Unsupported Video Format

Just like how a lock needs a specific key to open, your iPhone needs videos in a specific format to play them. Your device supports specific video formats such as MP4, MOV, and M4V. So, if your video isn’t in one of these formats, it’s no surprise that it won’t play.

Insufficient Storage

Your iPhone is like a suitcase – it can only hold so much. If it’s bursting at the seams, there’s no room for more. This could be the reason your videos aren’t playing.

Software Glitches

Sometimes, the culprit can be a minor software glitch. Think of it as a hiccup that can disrupt the otherwise smooth operation of your iPhone.

There are five parts of the column, with each providing the best and most usable solutions. Alongside this, we have included an apt program, which you can use to fix a situation where videos won’t play on your iPhone. Read on to know more:

#1: Force Restarting the iPhone Device

Every so often, a forced restart of the device is all it takes to fix a situation where videos won’t play on iPhone. Doing this will not erase any data files on your iPhone.

Follow the steps below carefully to know how to do so:

restart iPhone

1: Start by pressing and holding the Sleep or Wake switch together with the Home switch.

2: After a while, release the buttons when you view your Apple Logo on-screen.

Besides, if you wonder what does the arrow mean on iPhone and whether it is possible to disable the location services on your iPhone, here, this article explains it clearly for you.

#2: Quitting the App and Clearing the App Cache

If the issue where videos won’t play on your iPhone persists on your device due to a particular app, you can try force quitting the app altogether and clearing its cache before relaunching.

Follow the steps below carefully to know how to do so:

clear Safari cache

1: Begin by tapping on iPhone’s home switch two times until you view a recent preview of apps that have been used for you.

2: Then, you can swipe right or left to locate the application in question and choose to swipe up to quit it.

3: Having done this, you will need to visit the home screen page and start to relaunch the application.

In case videos don’t play on your iPhone persistently, you can try our additional solutions.

#3. Updating or Reinstalling the Dysfunctional App

Now and then, when videos don’t play on iPhone, there might be a simple reason for it. It may be so that the issue continues because the application on which you are trying to play your video is just not updated to its latest version.

App updates generally come equipped with improvements and bug fixes, which are viable for eliminating such problems.

Follow the steps below carefully to know how to do so:

update all apps on iPhone

1: Launch the iPhone App Store and click on the ‘Updates’ category.

2: To update, you can choose either the ‘Update All’ or locate the specific app and click the ‘Update’ option near it to start updating.

Moreover, an app reinstallation can also fix such freezing application problems on the iPhone. Follow the steps below carefully:

delete apps on iOS

1: Firstly, you will have to erase the app on your iPhone. To do so, click and hold the application till it jiggles and you view an ‘X’ mark on top of it.

2: Click on the ‘X’ symbol and choose the ‘Delete’ button to affirm your action.

Having done this, you can revisit the app store and look for the app to reinstall it on your iPhone.

#4. Updating the iOS System

It holds true that an up to date iOS software can give you lesser issues as it is often equipped with bug fixes intended to remove such problems.

Consequently, it can be sensible for you to check for updates and install them whenever possible.

Follow the steps below carefully to update to the latest iOS 16.

check for iOS update

1: Firstly, link your iPhone to the power source along with a consistent Wi-Fi network.

2: Next, visit the Software Update option from the General Settings category.

3: If updates are available, click on the Install Now button.

#5. Trying the Tenorshare ReiBoot

If all the above four ways to fix a phenomenon when videos don’t play on iPhone couldn’t work for you, then you can use this method as the final answer.

Now you can be sure that your iPhone has, in fact, incurred a software-related issue.

In such a situation, we can strongly recommend using a third-party package like Tenorshare ReiBoot, to get your device functioning again in its normal mode.

Tenorshare ReiBoot Key Features:

  • This program can be used by you to solve a variety of iOS device issues, like an iPhone caught in the recovery position, the App Store Not Downloading, incurring typical repairs on iOS issues like the DFU mode, black or white screen phenomenon, ‘Software Update Failed’ issue, inactivation of iPhone or iPad, and much more.
  • The finest feature of Tenorshare ReiBoot is its ability to keep data unaffected while using Standard Repair.
  • The program can operate on every iOS device, counting iPhone 14, along with entire iOS updated versions with iOS 16.

To Know How to Use This Program to Solve a Situation when Videos Won’t Play on your iPhone, Follow the Easy Use Steps Given Below:

Step 1: Begin by installing and launching the program on the PC, along with connecting your iPhone in question to the computer.

You will be presented with three modes: Deep Repair, Standard Repair, and Exit Recovery Mode. First, you can try using Standard Repair.

Tenorshare ReiBoot
Tenorshare ReiBoot - Standard Repair

Step 2: This program must install the latest iOS firmware to fix it. You can tap the ‘Download‘ option when impelled and wait until the download process completes.

Tenorshare ReiBoot - Download Firmware

Step 3: When the download is completed, the Tenorshare ReiBoot program will fix your iPhone instantly. In a while, your iPhone will begin to restart in its normal mode, and you can play videos on your iPhone again.

Tenorshare ReiBoot - Firmware ready
Fix Videos Won't Play on iPhone via Tenorshare ReiBoot

These steps are most accurate and can be used by you in fixing a situation where videos won’t play on your iPhone in easy and fast methods.

Additionally, Tenorshare ReiBoot is regularly used by most iPhone users to fix myriad problems, including your iPhone being stuck in a recovery stance or on the Apple Logo.

Plus, it also guarantees zero loss of data while performing such functions. You can easily use this to solve a phenomenon when videos don’t play on your iPhone.


In conclusion, videos not playing on your iPhone can be frustrating. However, with a better understanding of the potential causes and some straightforward troubleshooting steps, you’ll be back to watching your favorite videos in no time.


  1. Why can’t I play videos on my iPhone?
    The reasons can vary, including unsupported video formats, insufficient storage, and software glitches.
  2. What video formats does iPhone support?
    iPhone primarily supports MP4, MOV, and M4V formats.
  3. How can I free up storage space on my iPhone?
    You can delete unnecessary files or transfer them to iCloud or your computer.
  4. What can I do if my iPhone still won’t play videos after troubleshooting?
    If all else fails, consider seeking professional help at an Apple Store or through Apple Support online.
  5. Does resetting iPhone settings delete data?
    No, resetting your iPhone settings will not delete your personal data, but it will revert all settings back to factory defaults.


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