Filed Under: Repair, Windows

Razer Synapse Not Opening – How to Troubleshoot The Issue?


Written by Jack Lin

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Razer Synapse Not Opening

The users of Razer devices have mostly complained about the Razer Synapse not opening after they tried updating the Synapse software.

The system window doesn’t pop up, they say, even after they plugged the devices into the system. This issue occurs frequently, and the good thing is that it is easy to solve.

This is exactly what we will do for you in the article, as we give the best methods for fixing the Razer Synapse not working issue.

Know More About Razer Synapse

Razer Inc. designed this software to let the users assign macros or rebind control over any Razer peripheral. One of its features also saves configurations to its cloud storage.

This way, switching between different configurations also becomes very easy. Other features include a hardware configurator, heat maps, and stats.

Razer Synapse not opening

Now, let’s move on to the different methods for resolving the software’s issues.

Reinstall the Razer Synapse Software to Fix Razer Synapse Not Opening

This can be the most reasonable and efficient solution to the problem of Razer Synapse not working. You need first to uninstall the software from your PC and then reinstall it.

But before you install the new version of the software, it is to be ensured that all the residual files are deleted from the system.

Such files are mostly hidden inside File Explorer; you can access them by logging in as the administrator.

Follow the Steps to Fix Razer Synapse Not Opening Issue:

Hit the keys of Windows + R together to open the application. Enter this command appwiz.cpl into the box. Hit Enter now. The resulting window will show you all the installed programs on the PC.

Find the Razer Cortex and Razer Synapse options and do both actions. Hit a right-click on the app. Click on the Uninstall button.

Reinstall the Razer Synapse software

After you remove the app, press the keys Windows + E together to open the file explorer. Find the location mentioned below:

C:\Program Files (x86) \Razer

The folders in the directory are all hidden, so you have to unhide them first. There is a View tab at the screen top. Hit a click over it. Next, tick the box Hidden Items.

Reinstall the Razer Synapse software

Now you have to delete every file at this location. You might see a UAC box emerging over the screen asking you to confirm the action.

If so, select the Yes option in that box. Simultaneously, delete every file you find in the directory mentioned below:

C: \ProgramData\Razer directories

Once You Have Removed All the Files, Restart the PC

Hit the keys of Windows + R to launch and open the Run box. Enter this command devmgmt.msc into it. Now you will be in the Device Manager.

Find the option of the Razer device that you are operating and expand the directory. For example, we first select Keyboards. Hit right-click over the device option and then select the option Uninstall device.

Reinstall the Razer Synapse software

You might see a warning emerging next over the screen to confirm your requested action. Hit Uninstall. Do not forget to tick the box next to the option Delete the driver software for this device.

Reinstall the Razer Synapse software to Fix Razer Synapse Not Opening

Now you must follow the same method for removing every Razer device that is installed on the PC that you are using. If you have any doubt regarding the utility of any device, uninstall that to fix Razer Synapse not opening issue.

Once you are done with the uninstallation of all such drivers and devices, restart the PC. Your system will now automatically install all the default drivers related to the devices.

Note: Remember to unplug all the devices while restarting the PC.

At this point, you can also turn the antivirus/firewall applications off. This step is going to prove useful for removing the possibility of any conflict that might hinder the installation of the software.

You must download the newest version of the Microsoft .NET Framework by visiting its official page. Reboot the PC once you have downloaded and installed it and implemented all the necessary changes.

It’s time you visit the official website of Razer Synapse.

Here you download the latest package and install it rightly. Now check if you can open it and if it runs nicely.

You can do this manual installation; however, the Razer Synapse software gets downloaded automatically after you plug the Razer products into the system.

Note: You need to check that you have logged into the system as the administrator while performing the method above. However, if you see Razer Synapse not working, you may try not to log in to the current Razer account. Start afresh by clicking on the option New Account.

Also, let’s see how to fix the GeForce Experience 0x0003 error.

Disable the SurroundRazer to Fix Razer Synapse Not Opening

The surround is a feature of the Razer Synapse software that improves the quality of hearing sounds while playing games.

Though, it’s been recently that many users complained about this feature as being the reason for the malfunctioning of the Razer Synapse software.

Nothing to worry about; we’ve got you covered here with the following method:

Simple Steps to Follow up to Fix Razer Synapse Not Working:

The first thing you need to do here is to uninstall the Synapse software and remove every residual file related to it. To do this, follow the same procedure as in the method above.

Go to the official site of Razer Synapse and download the software. Save the file to an easily accessible location.

Finish the installation of the software. Now, log into the account and allow the software to connect to the internet.

After you see the pop-up of the feature update, you need to move ahead with ignoring and canceling it. We don’t have to update the Razer Synapse at this stage.

Wait until you see a picture from the software asking you to connect any Razer device to the system.

Disable the SurroundRazer

Once the software gets installed completely and is done procuring the data from the internet, you will see two notifications emerging on the left side stating.

  • Synapse Update
  • Razer Surround

Select the notification of Razer Surround and immediately cancel it. Remember that you don’t have to let the system update/install/upgrade Razer Surround, as it is an only problem that we are trying to resolve. Updating it would defeat the entire purpose.

Once you have done this, you can update the Synapse software. Click on the notification of the Synapse Update.

Restart the PC once the update succeeds. See if the Razer Synapse is not opening, it can run now.

Notes for Attention

Note: One thing that you can try is to run the Synapse program in compatibility mode for troubleshooting it.

Note for the CS: GO players: In some situations, the Razer Synapse software cancels the CS: GO and does not let it open. If you see such an instance, launch the CS: GO with the Steam client and then run Synapse.

Updating the Windows with the Latest Version to Fix Razer Synapse Not Opening

Windows keeps updating itself with regular updates meant to fix the operating system’s bugs. We suggest you let these updates be downloaded and installed, don’t stall them for later.

New operating systems like Windows 10 get perfect quickly and with many updates.

Follow these steps to update the Windows:

Press the keys Windows + S to launch the search bar of the Start menu. Enter Windows Update in the box. Hit click over the first option that results from the search.

After opening the folder of update settings, you will see the Check for updates button. Click it. Windows will now auto-search for the relevant updates and also install them. The next prompt will be for restarting the PC.

Updating the Windows with the latest version

Once the update happens, restart the PC and see if you can operate the Razer Synapse not opening earlier.

Take Help from the Third Party App: Driver Easy

If you find installing drivers tedious or Windows is not installed, you can let a third-party application do it.

Driver Easy is one such that facilitates easy downloading of all the relevant driver updates by auto-detecting them and then installing them as per the needs of the system.

It is very easy to run this app, and all you need to do are the steps below:

Download the app and install it on the PC.

Launch Driver Easy and hit the button Scan Now. The app will scan the PC and find all the problematic drivers related to the Razer Synapse devices.

Driver Easy

Hit the button Update All to start updating the drivers by downloading and installing the right drivers. To do this, you must download the Pro version of Driver Easy.

Fix Razer Synapse Not Opening via Driver Easy

That’s all. Your Razer Synapse will start working just fine now.

Frequently Asked Questions

Q1: Why won’t my Razer Synapse open?

A: This issue can be caused by several factors including outdated software, conflicting applications, administrative restrictions, or corrupted installation files.

Q2: How do I update my Razer Synapse software?

A: You can check for updates on the Razer website or within the Razer Synapse software itself, usually found in the “About” or “Updates” section.

Q3: How do I reinstall Razer Synapse?

A: Uninstall the current version of Razer Synapse from your computer, then download the latest version from the Razer website and follow the installation prompts.

Q4: What should I do if updating and reinstalling Razer Synapse doesn’t work?

A: Check for any recently installed software that might be conflicting with Razer Synapse. If the problem persists, try running the program as an administrator.

Q5: When should I contact Razer Support?

A: If you’ve tried all the troubleshooting steps and Razer Synapse still won’t open, it’s a good idea to reach out to Razer Support for further assistance.


We hope these methods will help you operate the Razer Synapse without opening and make it error-free.

Make your way through these solutions and get back to using the Razer devices like mouse, keyboard, etc. seamlessly.


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