Account Not Found on TikTok: Troubleshooting Guide


By Jack Lin

Update on

Account Not Found on TikTok

Hey there, TikTok enthusiast! Have you recently encountered an “Account Not Found” message on TikTok? If yes, then you are not alone.

This article aims to provide you with a comprehensive guide on why this happens and what you can do about it. Let’s get started, shall we?

Understanding TikTok’s Popularity


TikTok has completely shaken up the landscape of social media. From dancing trends and lip-sync battles to DIY tutorials and pet videos, it’s a platform where creativity knows no bounds.

However, with millions of users worldwide, the platform isn’t without its issues. And one such problem is the dreaded “Account Not Found” message.

Besides, if you are curious about how to conduct a TikTok search without an account? Here, we will guide you through the proper methods of searching TikTok without the need for an active account. 

Unraveling the TikTok “Account Not Found” Mystery

The “Account Not Found” message on TikTok typically pops up when users attempt to view a profile that no longer exists or has been temporarily suspended due to violations of TikTok’s community guidelines.

Account Not Found tiktok

Alternatively, it could be the result of a system error or an issue with the user’s Internet connection.

Also, in this guide, we will cover everything you need to know about how to delete videos on TikTok. Additionally, we will provide step-by-step instructions on removing various types of content through the TikTok platform.

Why Profiles May Be Deleted or Suspended on TikTok

TikTok maintains strict adherence to its community guidelines. Violating these guidelines, such as posting inappropriate content, can lead to an account’s suspension or deletion.

Occasionally, users might choose to deactivate their accounts voluntarily, resulting in the same error message when other users try to access their profiles.

Common Reasons for “Account Not Found” on TikTok

Common Reasons for Account Not Found on TikTok

1. Incorrect Username or Email

In many cases, the “Account Not Found” issue stems from a simple error like entering an incorrect username or email.

2. Account Deletion

TikTok may remove your account if it is inactive for a long period or if it violates the app’s terms and conditions.

3. Temporary or Permanent Ban

Repeated violations of community guidelines can result in your account being temporarily or permanently banned.

4. Addressing System Errors on TikTok

On rare occasions, the “Account Not Found” error may arise due to internal system glitches. These could be rectified by simple measures like clearing the app’s cache or updating the app to its latest version. Sometimes, uninstalling and reinstalling the TikTok app can resolve this issue.

5. You’ve Been Given the Cold Shoulder

The perplexing “account not found” TikTok message might just mean you’ve been put on the user’s blocked list. If this is the case, you’ll find yourself unable to peek at their profile or enjoy their content.

In essence, once someone slams that TikTok door on you, it remains shut. If you’re curious and want to check whether you’ve indeed been blocked, you could use a different TikTok account to find the profile in question.

6. The Internet’s Lost Its Mojo

Finally, don’t forget the possibility that a weak internet connection could be the culprit behind your “account not found” conundrum. A robust internet connection is a lifeline for accessing any TikTok account.

So, whether you’re hooked up to Wi-Fi or using mobile data, make sure your connection is in tip-top shape for your TikTok adventures. If it’s not, you may find yourself wrestling with the elusive “account not found” error.

Troubleshooting the “Account Not Found” Issue

Troubleshooting the Account Not Found Issue

Understanding the root cause is the first step in resolving the “Account Not Found” error. Here are some effective solutions for the different causes.

1. Handling Deletions and Suspensions

If the account under scrutiny has been erased or put on hold, there’s little that can be done. However, if you’re the owner, you can appeal to TikTok support for a reconsideration of your account status, provided the account was suspended due to misunderstandings or errors.

2. Resolving System Errors

To fix possible system errors, clear the TikTok app’s cache through the settings option on your phone. Alternatively, check for updates on your respective app store and install any pending updates for TikTok. Fully wiping out the app and then planting it back into your device could also turn the tide in your favor.

3. Strengthening Your Internet Connection

If the issue persists, check your Internet connection. Switch to a different network or reset your router if necessary. Using mobile data could be a practical alternative in some cases.

4. Confirm Your Login Details

Ensure that you’re using the correct username or email and that your password is correct.

5. Check Your Account Status

Try to recall if you’ve received any messages from TikTok regarding violations or possible deactivation of your account.

6. Employ a Different Account to Sleuth Around

If you’re scratching your head, unable to view someone’s profile, and wondering if you’ve been blocked or if their account has been swept into the digital void, there’s a method to confirm your suspicions.

Simply switch gears and log into a different TikTok account. Then, try to pull up the user’s profile in question. This simple trick should shed some light on your TikTok quandary.
I trust this meets your requirements! If there’s any more assistance you need, just give me a shout.

7. Contact TikTok Support

If all else fails, reach out to TikTok’s customer support for help.

Preventing Future “Account Not Found” Issues

1. Regularly Update Your App

Ensuring that your TikTok app is up-to-date can help avoid many issues, including the “Account Not Found” error.

2. Secure Your Account

Prevent unauthorized access by strengthening your password and enabling two-factor authentication.

3. Adhere to Community Guidelines

By respecting TikTok’s community guidelines, you reduce the risk of your account being suspended or deleted.

What to Do If Your Account is Permanently Banned

If your account is permanently banned, your only option might be to create a new account. Remember, it’s crucial to adhere to TikTok’s guidelines to avoid facing the same issue again.


The “Account Not Found” issue on TikTok can be frustrating. However, armed with the correct insights and a dollop of patience, this situation can be navigated with ease.

Always ensure you’re following TikTok’s guidelines to minimize the risk of your account being deactivated. And remember, as with all technology, glitches do happen, so don’t lose heart!

Frequently Asked Questions

The “account not found” message on TikTok typically signifies that the account you’re trying to access no longer exists. This could be because the user has deactivated their account, the account has been deleted by TikTok for policy violations, or the username has been changed.

This error message might occur if the account you’re trying to access has been deleted or deactivated. It could also happen if the user has changed their username. Sometimes, server issues or technical glitches on TikTok’s end can cause this error as well.

If you’re encountering this issue, you can try a few things. Firstly, get your detective hat on and see if the account is still on the TikTok grid. You can do this by attempting to view it from another device or account.

If you’re still staring at the same issue, reach out to TikTok Support for a deeper dive into the issue.

If you see “account not found” when trying to access your own TikTok account, it’s possible your account may have been deactivated, either by you or by TikTok, due to policy violations. Ensure you’re entering the correct login details, and if the issue continues, get in touch with TikTok Support.

The time it takes for TikTok to resolve this issue can vary, depending on the cause. If it’s a technical glitch, it might be fixed relatively quickly. However, if an account has been deactivated or deleted, it may not be retrievable. Contacting TikTok Support can provide further information specific to your situation.

You might be entering incorrect login credentials, your account may have been deactivated due to inactivity or violation of TikTok’s guidelines, or you might be facing a temporary or permanent ban.

You’ll find yourself in a pickle, unable to dip into your account or whip up a new one with the same credentials.

Your only route out of this conundrum would be to blaze a new trail by creating a fresh account, decked with different details.

No, once an account has been deleted by TikTok due to prolonged inactivity, it cannot be retrieved.

Regularly update your app, secure your account with strong passwords and two-factor authentication, and adhere to the community guidelines.

You can contact TikTok’s customer support for further assistance.


10 years of experience in information and computer technology. Passionate about electronic devices, smartphones, computers, and modern technology.